Current Student FAQs

Last updated: June 18, 2020

As students at Bow Valley College, your safety throughout this COVID-19 pandemic is important to us. We will be offering ongoing Frequently Asked Questions (FAQs) for students.  
 
Any question marked with NEW! is new information added to this FAQ.  

Use the headings below to jump to the section:

Where to get information

How will I get the most up-to-date information from the College?

As a student, we will send regular updates to your mybvc email.  We will also post the information on social media (Twitter, Facebook, Instagram),on the College website, BVC IE Connector email and through the CampusAlert app

 

If I have a COVID-related question that isn't answered here, where do I call or email?

If you have other specific questions, you can email covidinfo@bowvalleycollege.ca.  

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Student Support

What options are Learner Success Services providing to students? 

Please visit https://bowvalleycollege.ca/student-resources/learner-success-services and click on the orange "Contact Learner Success Services" button for information about how to access services including Counselling,  Learner Success Advisors (RISE Program), Financial Aid or Awards support, Career Services, Accessibility Services, Iniikokaan Centre, Academic Success Centre, the Library and Learning Commons and other support. 

Learner Success Services are being delivered remotely so students can still access the support they need.  

We understand that this may be stressful. Learner Success Services Counsellors are available to help you. Video and telephone appointments can be booked by emailing counselling@bowvalleycollege.ca.

 

Where can I get academic support for my new remote learning needs and MS Teams?

Learner Success Services has developed a new module in Learner Success 101 (LSS101), a free D2L Brightspace course that all students can access, called "Your Remote Experience at BVC."  It contains useful resources for Online Learning, MS Teams, Community Resources and other supports that students may need, and the content will continue to be updated.

 

NEW! I’m concerned that I will not be able to be successful as a student. Who can help me?

The RISE program is designed to help students overcome barriers to success.  You can connect with the program by emailing learnersuccess@bowvalleycollege.ca to connect with a Learner Success Advisor for one-on-one support via phone or video.

 

I applied for a scholarship or bursary.  How will I know if I was selected?

Recipients will be notified through MyBVC email if they have been awarded a scholarship or bursary.  You can also check the status of your award application on the Awards Portal www.bvcawards.ca

 

I am supposed to be getting a scholarship or bursary.  How will I get my award payment?

All award cheques will be mailed to learners, and EFT (Electronic Funds Transfer) payments will be directly deposited into your bank account.  Please ensure your address is up to date on your BVC profile.

 

NEW! I am facing financial hardship due to COVID-related issues.  Can I apply for emergency funds at Bow Valley College?

Yes.  Enrolled learners in good standing can apply for a $300 COVID Response Bursary to help with basic needs.  To access this fund, apply for the Financial Need Emergency Bursary (domestic learners) or the International Student Emergency Fund (international learners) on the awards portal at www.bvcawards.ca.

 

NEW! Indigenous learners can apply for a $300 COVID Financial Need Bursary for Indigenous Learners which can be found on the awards portal at www.bvcawards.ca.

If you have any questions, email awards@bowvalleycollege.ca.

 

Who can apply for the Canadian Emergency Student Benefit (CESB)?

Full eligibility details can be found here https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit/cesb-who-apply.html

 

How do I apply?

Applications are being managed through the Canada Revenue Agency (CRA)  For full information, please see the "How to Apply" section here: https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit/cesb-who-apply.html

 

Can I apply for the CESB if I have student loans for this term?

Yes. If you are otherwise eligible, you can receive both student loans and CESB at the same time.

 

Do I have to declare the CESB as income on my AB Student Aid application?

No. You do not need to declare the CESB as income on your AB Student Aid application, or submit a Request for Reconsideration to notify the government that you are receiving this funding.

 

How much is the CESB?

The base benefit is $1250/month for up to 4 months (16 weeks). If you have dependents or a disability, you are eligible for $2000/month for 4 months.

 

Is the CESB taxable?

Yes. The CESB is categorized as a taxable benefit, which means you will need to include it as income when you file your 2020 income tax return.

 

Can I receive the full 16 weeks of funding with one application?

No. You need to reapply each month. See the following link for details: https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit/cesb-how-much.html

 

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Tuition and Financial Support

What will happen to my tuition if the class I am in cannot continue online?

For courses that are continuing through online delivery, it is unlikely that tuition will be refunded.  Learners who feel that they have a special, extenuating circumstance, such as illness, that is preventing them from continuing in courses should email their request for a refund to studentaccounts@bowalleycollege.ca along with a full explanation of the reason they are requesting the refund.

Paying your fees for your Spring/Summer Term Courses

If you are taking courses in the Spring/Summer Term, the deadline for paying for those courses has been postponed to May 13th because of COVID.  Please note that because the College Campus is closed, you will not be able to pay with cash or in person with a debit or credit card.  For information about the ways in which you can pay your fees, please go to: https://bowvalleycollege.ca/student-resources/financial-services/paying-your-fees

Information on the Financial Support from the Government


Please be advised that the CESB opens for applications Friday, May 15, 2020  Here is the link to the "How to Apply" page.

https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit/cesb-how-apply.html

Who can apply for the Canadian Emergency Student Benefit (CESB)?

How do I apply?

Can I apply for the CESB if I have student loans for this term?

  • Yes. If you are otherwise eligible, you can receive both student loans and CESB at the same time.

Do I have to declare the CESB as income on my AB Student Aid application?

  • No. You do not need to declare the CESB as income on your AB Student Aid application, or submit a Request for Reconsideration to notify the government that you are receiving this funding.

How much is the CESB?

  • The base benefit is $1250/month for up to 4 months (16 weeks)
  • If you have dependents or a disbility, you are eligible for $2000/month for 4 months.

Is the CESB taxable?

  • Yes. The CESB is categorized as a taxable benefit, which means you will need to include it as income when you file your 2020 income tax return.

Can I receive the full 16 weeks of funding with one application?

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Course & Program Academic Information

 

Advice and help regarding your course selection or completing your program.

If you would like some advice or assistance regarding choosing your courses or guidance regarding courses you need to complete your program, please contact Academic Advising service by email (advising@bowvalleycollege.ca) or by leaving a phone message at (403-410-3456).  The advisors will be very happy to assist you.

 

What will happen to my final grade and exams?

We are continuing to use Bow Valley College’s current grading system. Instructors have developed plans to complete the semester given the COVID-19 crisis and ensure learning outcomes are met. We acknowledge it may be stressful and challenging to adjust to remote learning while dealing with impacts of the pandemic to your lives. Some of you may be caring for family, dealing with finances, and/or being called into work as essential services personnel. Please contact your instructor directly about final exams and grades for your courses if you have questions or concerns.

 

If I can’t continue my course, can I withdraw?

If you can't continue in a course, the way to avoid an "F" grade is to withdraw from the course.  We strongly recommend contacting Academic Advising at advising@bowvalleycollege.ca before making a decision. Options may include reducing your course load, seeking financial aid, or taking a temporary break.  Course withdrawals can be completed through MyBVC.ca. To withdraw from your full program, including ELL, submit a program withdrawal form to clientservices@bowvalleycollege.ca.

 

What happens if I miss a class in MS Teams?

Classes delivered through MS Teams may be recorded by the instructor. Contact your instructor directly to see where they will make recorded classes available to students.

 

What are the supports for Chiu School of Business students?

 

I need help or have questions about my academic accommodations with my new course delivery.  How can I meet or talk with an Accessibility Advisor?

Accessibility Advisors are still available for online  appointments and can help you with your academic accommodation questions. Go to https://accessibility.bowvalleycollege.ca to make an appointment or emailaccessibility@bowvalleycollege.ca

 

I am in high school upgrading, and I'm wondering if diploma exams are deferred due to the cancellation of all events and activities on campus?

According to Alberta Education, all diploma exams have been cancelled until the end of June. Any learners enrolled in Grade 12 diploma courses will receive an update from the School of Foundational Learning on how their final grade will be determined.   

 

I planned to write a test/exam in the Test Centre. Can I still do that?

The Test Centre is closed until further notice.  

 

 

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Practicums, Placements and Clinicals for the School of Health and Wellness (Practical Nurse, Health Care Aide and Nutrition Manager programs): 

 

I have many questions about my courses, labs, clinicals, skills assessments, etc.?

Further information regarding the delivery of the various components of your program and courses will be communicated by your instructors. 

 

I am starting clinical soon and cannot obtain my Police Information Check (PIC). What do I do?

If you are starting clinical soon and unable to obtain one, please email ianodua@bowvalleycollege.ca for further direction.

 

I have received my Police Information Check (PIC) how do I submit it?

You can send a scanned copy by email to ianodua@bowvalleycollege.ca. Retain your original document as it may be required for verification.

 

If I apply for my Police Information Check (PIC) online, will this be received by the department?

Online police checks will be received by the department directly so long as it is properly shared with the department. The system will notify you when it is successfully shared.

 

I already submitted my Police Information Check (PIC). Do I need to re-submit?

PIC’s are valid for the duration of your program, except if you have been out of the program for two consecutive terms.


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Regional

I am a Regional student - how will regional campuses be affected? 

Regional campus buildings are not accessible to students, but staff are working remotely and can be reached by email or phone at the following: 

 


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SABVC

What is happening with the SABVC?

The SABVC has advised the College that they are closed until further notice.  For questions related to SABVC operations, please contact either:

 

General SABVC inquiries: 

info@sabvc.ca

Or

executivedirector@sabvc.ca

Health and Dental: 

Bowvalleyplan@mystudentplan.ca

SABVC Executive Election inquiries: 

Elections@sabvc.ca

Or 

Executivedirector@sabvc.ca

 

What is the eligibility for the SABVC Open Cupboards Food Hampers?

SABVC has indicated SABVC members are still eligible to apply for the Open Cupboards Emergency Food Hamper program. To apply, just fill out the emergency food hamper request form on https://sabvc.ca/services/open-cupboards-emergency-food-hamper-program/ and email it to opencupboards@sabvc.ca. Be sure to also attach your current class schedule as well as your student ID number in the email. In lieu of non-perishable food items, SABVC will provide virtual $25 grocery Walmart gift cards. Applicants will be responsible for purchasing their own groceries with the gift card. Please note that students are eligible to access the program only once per semester.

Online gift cards will be available Tuesdays and Thursdays.

https://sabvc.ca/services/open-cupboards-emergency-food-hamper-program/

 


Spring Semester

When can I know more about the Spring Semester?

The College will go ahead with delivering programs and courses in the Spring/Summer Term.  Courses will be offered through remote delivery.

Any accepted applicants for Spring/Summer who are not able to start their program need to inform us by emailing admissions@bowvalleycollege.ca .  We can arrange for a later start date if these applicants.

Post-Secondary Programs and Courses

Accepted new students starting in May will be able to start their programs and take courses.

Current students will be able to continue to take their courses.

Lab courses in Practical Nurse and Health Care Aide will continue through Microsoft Teams online delivery.

Spring 2020 clinical and practicum courses in the Schools of Health and Wellness / Community studies will proceed in a modified two-part format:

Part A - supplemental competency-based activities through MS Teams

Part B – on site workplace activities when the opportunity presents itself in a safe environment

 

A decision about the status of practicum placements in Chiu School of Business and School of Creative Technology has not yet been made.

 

Courses offered through the School of Continuing Learning will run.

School of Foundational Learning and School of Global Access

The majority of School of Foundational Learning and School of Global Access courses will go ahead in the Spring/Summer term. The courses will be delivered online.  Please contact your program area if you wish further information.

 

When are tuition and fees due for Spring/Summer Term Courses?

If you are taking courses in the Spring/Summer Term, the deadline for paying for those courses has been postponed to May 13th because of COVID.  Please note that because the College Campus is closed, you will not be able to pay with cash or in person with a debit or credit card.  For information about the ways in which you can pay your fees, please go to: https://bowvalleycollege.ca/student-resources/financial-services/paying-your-fees

 

Where can I get advice and help regarding Spring/Summer Term Courses or completing my program?

If you would like some advice or assistance regarding your courses in the Spring/Summer term or courses you need to complete your program, please contact Academic Advising service by email (advising@bowvalleycollege.ca) or by leaving a phone message at (403-410-3456).  The advisors will be very happy to assist you.

If there are no in-class courses in Spring/Summer term, what different delivery modes can I register for?

As we continue into the Spring/Summer term in a remote delivery environment, you will notice different course codes being used to describe the “Delivery Mode” of the courses you are registering for. Since we will not be delivering courses face-to-face in classrooms on campus, you will see these options for courses. Students and instructors will be using the MS Teams classrooms for scheduled classes delivered remote.

 

Combined Online (COOL)

A course delivery mode that combines elements of non-scheduled and scheduled activity. Learners will be able to participate partly at times of their own choosing and are also required to participate in some scheduled online learning activities. Scheduled exams may be required.

Real-time Online (RTOL)

A course delivery mode where learning activity takes place through scheduled interaction through the use of online communications technologies at locations of the learners own choosing. Learners ARE required to participate in online learning activities at scheduled times, and scheduled exams may be required.

Any-time Online (ATOL)

A course delivery mode where learning activity takes place at times and locations of the learners own choosing through the use of online communications technologies. Learners are NOT required to participate in any scheduled learning activities, but scheduled exams may be required.

 
Practicums, placements and clinicals for the School of Health and Wellness (Practical Nurse, Health Care Aide and Nutrition Manager programs): 

Ihave many questions about my courses, labs, clinicals, skills assessments, etc.? 

Further information regarding the delivery of the various components of your program and courses will be communicated by your instructors.    

 

I am starting clinical soon and cannot obtain my Police Information Check (PIC). What do I do?

If you are starting clinical soon and unable to obtain one, please email ianodua@bowvalleycollege.ca for further direction.

 

I have received my Police Information Check (PIC) how do I submit it?

You can send a scanned copy by email to ianodua@bowvalleycollege.ca. Retain your original document as it may be required for verification.

 

If I apply for my Police Information Check (PIC) online, will this be received by the department?

Online police checks will be received by the department directly so long as it is properly shared with the department. The system will notify you when it is successfully shared.

 

I already submitted my Police Information Check (PIC). Do I need to re-submit?

PIC’s are valid for the duration of your program, except if you have been out of the program for two consecutive terms.

 


 

Fall Semester

What is happening for Fall 2020?

 

Bow Valley College will continue to deliver courses online for the Fall term.  Here is what this will look like for students:

  • Your online courses may include scheduled video classes with your instructor, group discussions, readings,assignment, etc.

  • If your program has lab courses, it is likely they will be delivered online. We are working within health guidelines to determine what we can offer on campus.

  • If your program has a workplace practicum, clinical, or preceptorship, we are still working with employers to determine what will be available within health guidelines for the Fall term.

  • You will receive more information about the types of courses available when you register for your courses.

 

If the College Campus is not open, how can I pay fees?

Please note that because the College Campus is closed, you are not able to pay with cash or in person with a debit or credit card.  For information about the ways in which you can pay your fees, please go to: https://bowvalleycollege.ca/student-resources/financial-services/paying-your-fees

 

Where can I get advice and help regarding courses or completing my program?

If you would like some advice or assistance regarding your course selection or courses you need to complete your program, please contact Academic Advising service by email (advising@bowvalleycollege.ca) or by leaving a phone message at (403-410-3456).  The advisors will be very happy to assist you.

 

If there are no in-class courses , what different delivery modes can I register for?

As we continue in an online delivery environment, you will notice different course codes being used to describe the “Delivery Mode” of the courses you are registering for. Since we will not be delivering courses face-to-face in classrooms on campus, several different types of remote courses are being offered (see the list above).you will see these options for courses.  Please see information on this link about course delivery modes and associated  technology requirements:

https://bowvalleycollege.ca/student-resources/academic-services/online-course-registration/computer-requirements

 

 



COVID-19 information: 

Please continue to access reliable resources daily for up-to-date information on COVID-19 including:

Government of Alberta's COVID-19 info for Albertans,

Alberta Health Services,

Government of Canada's website,

World Health Organization.

 

Government of Canada Coronavirus disease (COVID-19): Outbreak update

www.canada.ca/covid-19/coronavirus

Information Line: +1 833-784-4397


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