Start Dates

  • January 10, 2023


Program Delivery

  • Any-time Online
  • Blended
  • In Class
  • Real-time Online
Tuition & Fees

Domestic: CAD $5,554
International: CAD $14,282
Estimated Book Costs: CAD $800

Not all courses may be offered in each delivery modality each semester.

The maximum course load for Fall or Winter semester is five (5) courses. Taking less than five courses for Fall or Winter term will take longer to complete the program. If taking condensed courses in the Spring/Summer term, the recommended maximum course load is two (2) condensed courses plus one (1) full-term (Spring/Summer) course. Students may elect to register in any combination as long as no more than two (2) condensed spring or summer courses are taken at the same time.

Note: Students can maintain full time status with at least three courses.

Program Description

Gain the skills needed to manage information in a hospital nursing unit. Topics covered include basic human needs, hospital organization, medical terminology, medical orders, communication skills, telephone and reception activities, and hospital information systems. Our graduates have excellent employment prospects with a high rate of recruitment.

Time Commitment

This is a one-year (two term) certificate program. A standard course load is five courses per term. Students can maintain full time status with at least three courses. Taking less than five courses per term will take longer to complete the program.

Learning Options

Courses are available both in class and online. Please note that not all courses may be available online each semester. Consult with Academic Advising Team to assist with your program planning. 
For courses with scheduled final exams, they are required to be completed in person or at an approved invigilation site.

 Work Experience (Optional)

Work Experience (practicum) offers you the opportunity to use your new skills in the workplace, receive strong mentorship, gain valuable experience, and enjoy networking opportunities. Work Experience is offered as an unpaid, non-credit work placement scheduled immediately following the successful completion of all required courses.

Applicants must meet all eligibility criteria and follow the application process to be accepted into Work Experience. The application process aligns with the competitive nature of a job search and candidates are responsible for demonstrating a high level of professional and program expectations. Not all applicants are guaranteed a Work Experience placement.

Find out more!   Work Experience

Course Listings Request More Information

Domestic Applicants

Welcome Centre
South Campus – Main Floor

International Learner Applicants

International Education
North Campus – Third Floor

Admission Requirements

Academic Requirements 
  • Credit in English Language Arts 30-1 or minimum 65% in English Language Arts 30-2 or equivalent 
  • Credit in a Grade 10 math (excluding Math 10-4 and Math 16 levels)


Successful completion of the General Educational Development (GED) test that consists of five tests with a minimum score in the following sections:

  • Interpreting Literature and Art: 520 minimum standard score
  • Writing Skills: 520 minimum standard score
  • Math Test: 450 minimum score


  • Satisfactory results on the Bow Valley College Admissions Test  
English Language Proficiency Requirements

For applicants whose first language is not English, please review English language proficiency requirements.

Related Links

Course Listings Request More Information

Domestic Applicants

Welcome Centre
South Campus – Main Floor

International Learner Applicants

International Education
North Campus – Third Floor

Employment Rate


Training Related Employment Rate


Based on 2019-2020 domestic and international students who self-reported finding employment or training-related employment within 6-12 months after graduating.

Annalise Woertman

"Bow Valley College is the leading program for the unit clerk profession. It builds knowledge and confidence. I would not be the employee I am today without the Chiu School of Business and their commitment to their students."

Annalise Woertman

Hospital Unit Clerk Graduate 2014

Course Listing

Full course outlines are available here.

Curriculum subject to change.

Term 1

Required CoursesCredit

Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, resilience, communication, teamwork, diversity, and reconciliation, learners apply strategies to enhance self-awareness and workplace relationships.

Learners explore common fundamental topics within various healthcare settings with a focus on organizational structure, team member roles, safety, policies, and procedures. This course examines the importance and impact of legislation, regulations, and ethics required for success and employment in healthcare administration.

Medical Terminology I introduces learners to industry accepted language and conventions in health care. This course provides learners an opportunity to interpret and apply commonly used medical terms, symbols, and abbreviations.

Confident business communication requires learners to explore the changing landscape of digital media, while developing writing skills and techniques to compose competent, professional communications. In this course, learners explore research tools to aid in effective oral presentations and strengthen interpersonal skills to be an effective communicator in the Canadian workplace.

This course is aimed at providing a hands-on learning experience with a Windows operating system and computer applications (Microsoft Office: Word, Excel, Outlook, and PowerPoint) used in a business environment. Learners will develop skills and gain experience to create business documents, navigate, consolidate, and analyze data across multiple worksheets, manage professional communications, and create electronic presentations.

Term 2

Required CoursesCredit

The central theme of the course focuses on the relationship between thinking, human behaviour, and organizational effectiveness. Opportunity is provided for learners to experience incidental learning as they evaluate their own behaviour. Learners explore how concepts and ideas pertaining to human behaviour can transform self, relationships, and the workplace.

Learners focus on the role unit clerks play in completing the administrative tasks of physician's orders: understand what the order is requesting, identify the departments and professionals who are connected to the order, and distinguish what orders require administrative tasks to be completed, then prioritize and decide the best strategy to fulfill the duties within the unit clerk role.

This course continues the instruction in the language of medical terminology and builds on the previously learned subject matter in HUCL 1401. Medical Terminology II integrates word components into exploring body systems, pathological conditions, lab and diagnostic procedures, and medication/drug classifications.

This course introduces the learners to clinical information systems related to the role of a unit clerk. Learners get the opportunity to manage and practice on an electronic clinical information system.

Applying previously learned theory and practice, learners assume the role of a Hospital Unit Clerk to integrate the fundamental administrative skills required for the daily complex operations of a hospital unit. Learners explore health delivery and organization and the appropriate use of communication devices. Interpersonal skills, proactive team and personal strategies to manage the volume and dynamics of hospital administration are also examined.

Work Experience Courses

Optional CoursesNon-credit

This course prepares learners for employment opportunities by developing marketing tools and skills for interviews.
Prerequisite: Completion of 15 program credits

Through experiential learning, this course bridges academic study with industry or community partners. Representing Bow Valley College, learners have the opportunity to: use their technical skills; observe and integrate into work culture; work on human skills; network with industry colleagues; gain reference(s); add experience to their resume; gain potential employment or referral; and receive feedback from an employer. Open communication is maintained throughout the work term between learners, hosts, and career advisors.

Program FAQs

The Hospital Unit Clerk Certificate is an intensive 30-week program that prepares graduates to perform a variety of administrative, clerical and reception duties within a hospital, continuing care or other medical facility. Unit clerks are responsible for communicating with a variety of health care professionals and clients, processing admissions, client transfers and discharges, processing physician orders, assembling forms for client charts, and many other administrative and clerical tasks.



Hospital unit clerks are expected to maintain their composure, particularly in highly stressful situations, while tactfully addressing the needs of hospital personnel, visitors, clients, and the general public. Unit clerks should be able to prioritize and multi-task in order to ensure the smooth operation of a hospital unit. These activities require excellent interpersonal, communication, organizational, and stress management skills. The ability to work effectively with others as part of team and a genuine interest in patient well-being are also important.



Employment statics for various occupations are updated and managed by the Alberta Government. Please refer to the Alberta Learning Information Services: Occupation Profile (link below) for the most current information. Positions for Hospital Unit Clerks are competitive and dependent on labour market conditions. 

Alberta Learning Information Services: Occupational Profile



Hospital unit clerks typically find work in public hospitals (Alberta Health Services), long-term care facilities, private and specialist's offices, government offices with medical related departments, and nursing services organizations. 


 The Alberta Government provides up-to-date information on Alberta’s occupational profiles including wage and salary information. Click on the link to find out more. 

Alberta Learning Information Services: Occupational Profile



Bow Valley College prepares the medical office assistant learner for employment in a medical or health-related clinic. The program includes training in both administrative and clinical skills appropriate for the medical office or clinic, which includes financial management skills, medical billing, and the use of health care applications.

The hospital unit clerk learner is prepared for employment in a hospital setting. The program includes training in processing medical orders, operating hospital information applications, and administrative skills for a hospital nursing unit. Some health regions specify that a hospital unit clerk certificate is a job requirement. However, hospital unit clerk graduates have transferable skills that enable them to find employment in other health settings as well.

There are several courses that are identical in the two programs. If a learner completes one of the programs, and wishes to gain a certificate in the other, the learner can apply for transfer credit for these identical courses.


Yes. The Chiu School of Business has many learners that return as adults and bring excellent life and work experience skills to their learning and new careers. Job opportunities for program graduates are significant regardless of age. Employers seek candidates who demonstrate maturity and sensibility.


Planning your course schedule according to availability and prerequisites requires some consideration.

Once you are a registered student in a program at the Chiu School of Business, our Academic Advising Team can also assist you with planning. 



If you are taking an online course, you should make sure your computer has the following applications: 

  • Reliable internet access – DSL or cable connections are highly recommended.
  • We recommend Windows 7 or 10 (preferred) or Mac OS software; Microsoft Office 2013 (minimum); Adobe Acrobat Reader; and a media player such as Adobe Flash Player, QuickTime, or Windows Media Player.
  • Some courses might require additional software or applications packages. You will be given this information before starting the course.
  • We recommend Mozilla Firefox, Google Chrome, and Safari as browsers. D2L does not work well with Internet Explorer. 

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  • If you are currently studying in a post-secondary program at BVC, please register for your courses via mybvc to ensure your enrolments and fees are processed appropriately.
  • Cart total based on domestic tuition rates. For information about International Tuition rates please see Additional Fees Apply
  • If you anticipate applying for a student loan, your payment will be refunded to you based on your loan award once your funding has been received by BVC.

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