Location
Start Dates

  • August 30 2018
Duration

2Terms

Course Delivery

  • Blended
Tuition & Fees

Domestic: CAD $4,164
International: CAD $11,961

Start Dates

  • May 03 2018
  • August 30 2018
  • January 07 2019
Duration

2Terms

Course Delivery

  • Any-time Online
  • Blended
  • In Class
Tuition & Fees

Domestic: CAD $4,164
International: CAD $11,961

A full course load is 5 courses per term. Students may elect to take fewer courses each term; however, it will take longer to complete the program.

Start Dates

  • August 30 2018
Duration

2Terms

Course Delivery

  • Blended
Tuition & Fees

Domestic: CAD $4,164
International: CAD $11,961

Start Dates

  • August 30 2018
Duration

2Terms

Course Delivery

  • Blended
Tuition & Fees

Domestic: CAD $4,164
International: CAD $11,961

Start Dates

  • August 30 2018
Duration

2Terms

Course Delivery

  • Blended
Tuition & Fees

Domestic: CAD $4,164
International: CAD $11,961

Start Dates

  • August 30 2018
Duration

2Terms

Course Delivery

  • Blended
Tuition & Fees

Domestic: CAD $4,164
International: CAD $11,961

Program Description

Gain the skills needed to manage information in a hospital nursing unit. Topics covered include basic human needs, hospital organization, medical terminology, medical orders, communication skills, telephone and reception activities, and hospital information systems. Our graduates have excellent employment prospects with a high rate of recruitment.

Time Commitment

This is a one-year (two terms/30 weeks total) Certificate program. A full course load is five courses per term. Students may elect to take fewer courses each term; however it will take longer to complete the program.

Online Option

The Hospital Unit Clerk Certificate is also available online. This gives you the flexibility to study at home. Your online instructor is available to provide support and feedback through email.

Course Schedule

Plan the sequence of your courses!

Course Listings Request More Information
Prospective Student Centre

Room S1111, South Campus
345 - 6 Avenue SE
403-410-1402
Toll-free: 1-866-428-2669
info@bowvalleycollege.ca

For regional applications, please contact:

Airdrie Campus
(403) 355-1910
bvcairdrie@bowvalleycollege.ca

Canmore Campus
(403) 678-3125
bvcbowcorridor@bowvalleycollege.ca

Cochrane Campus
(403) 851-0463
bvccochrane@bowvalleycollege.ca

High River Campus
(403) 441-2399
bvcfoothills@bowvalleycollege.ca

Strathmore Campus
(403) 462-2550
bvcstrathmore@bowvalleycollege.ca


Admission Requirements

Academic Requirements 
  • Credit in English 30-1 or minimum 65% in English 30-2 or equivalent 
  • Credit in a Grade 10 math (excluding Math 10-4 and Math 16 levels)

Or

Successful completion of the General Educational Development (GED) test that consists of five tests with a minimum score in the following sections:

  • Interpreting Literature and Art: 520 minimum standard score
  • Writing Skills: 520 minimum standard score
  • Math Test: 450 minimum score

Or

  • Satisfactory results on the Bow Valley College Admissions Test  
English Language Proficiency Requirements

For applicants whose first language is not English, please review English language proficiency requirements.

Related Links


Course Listings Request More Information
Prospective Student Centre

Room S1111, South Campus
345 - 6 Avenue SE
403-410-1402
Toll-free: 1-866-428-2669
info@bowvalleycollege.ca

Annalise Woertman
 

"Bow Valley College is the leading program for the unit clerk profession. It builds knowledge and confidence. I would not be the employee I am today without the Chiu School of Business and their commitment to their students."

Annalise Woertman

Hospital Unit Clerk Graduate 2014

Course Listing


Curriculum subject to change.  

Hospital Unit Clerk

Required CoursesCredit

Health care settings are fast-paced environments that require employees to manage a variety of tasks. Many of these tasks require proficiency in the Microsoft Office Suite and keyboarding skills. This course is aimed at providing the knowledge and skills essential for computer applications and their operating system (Microsoft Office Suite 2016, Windows 10) for the health care settings. Keyboarding speed and accuracy are also emphasized.
Note: Learners with prior credit in MGMT1302 cannot take ADMN1104.

Course Delivery:
Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses. Real-time Online Attend class online at scheduled times, at a location of your choosing.

Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, time management, communication, and diversity, learners apply strategies to enhance personal attributes and interpersonal relationships in the workplace.

Course Delivery:
Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email.

Learners explore interdisciplinary topics and skills required for success and employment in a health agency, including an understanding of healthcare organizations and structure, team member roles and dynamics, safety and infection control, organizational policies and procedures and the importance of laws, regulations and ethics in the healthcare setting. An overview of the Canadian and Alberta healthcare systems, current trends and issues that affect health delivery and individual choices are also examined.

Course Delivery:
Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses. Real-time Online Attend class online at scheduled times, at a location of your choosing.

This course offers instruction in the language of medical terminology and teaches you how to read and interpret commonly used medical terms, symbols and abbreviations. Topics include rules, prefixes, suffixes, root, combining forms, and basic introduction to body systems.

Course Delivery:
Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses. Hyflex Choose how you wish to participate, via in-class, real time-online, and any-time online methods. Real-time Online Attend class online at scheduled times, at a location of your choosing.

This course covers the theory and practice of effective communication. The course will emphasize class participation through discussion boards, professional conduct, problem-solving and critical thinking as it relates to the communication process. Topics covered will include the importance of psychological factors of communication, clear and concise communication in the workplace, multicultural and nonverbal communication, effective listening and feedback, speaking effectively and efficiently, and the role of conflict management.

Course Delivery:
Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses.

Learners explore hospital records and the processing of a variety of medical orders related to patient assessments, treatments and outcomes. Focus is on the vital role Hospital Unit Clerks play in preparing requisitions for tests and treatments, transcribing, and processing orders to complete the administrative cycles of client admissions, transfers and discharges.
Prerequisites: HUCL1201 and HUCL1401

Course Delivery:
Real-time Online Attend class online at scheduled times, at a location of your choosing. Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses.

This course continues the instruction in the language of medical terminology and builds on the previously learned subject matter in HUCL 1401. Medical Terminology II integrates word components into exploring body systems, pathological conditions, lab and diagnostic procedures, and medication/drug classifications.
Prerequisite: HUCL 1401

Course Delivery:
Real-time Online Attend class online at scheduled times, at a location of your choosing. Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses.

This course introduces the learner to the skills a Hospital Unit Clerk needs to electronically manage information in the hospital setting. Practice is provided with the use of computerized Patient Care Information System, like those in use by Alberta Health Services.
Prerequisites: HUCL1201 and HUCL1401

Course Delivery:
Real-time Online Attend class online at scheduled times, at a location of your choosing. Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses.

Applying previously learned theory and practice, learners assume the role of a Hospital Unit Clerk to integrate the fundamental administrative skills required for the daily complex operations of a hospital unit. Learners explore health delivery and organization and the appropriate use of communication devices. Interpersonal skills, proactive team and personal strategies to manage the volume and dynamics of hospital administration are also examined.
Prerequisites: HUCL1201

Course Delivery:
Real-time Online Attend class online at scheduled times, at a location of your choosing. Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses.

Required ElectivesChoose one from the following courses

The study of what people think, feel, and do in and around organizations is key to the search for best practice methods and organizational effectiveness. Throughout this course, we will focus on human behavior from an individual, group, and organization perspective while analyzing key elements which influence human behavior and thinking. In addition to the theory component, students will also have an opportunity to develop critical thinking skills through group work, discussion, research, and personal reflection.

Course Delivery:
Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses.

Interpersonal communication impacts our personal and professional lives, and therefore is an essential skill to learn and practice. The foundation of this course focuses on understanding and being understood by others. Topics that have a profound impact on communication are examined, including the role of listening skills and perceptions, managing emotions, and the power of non-verbal communication. The learner is encouraged to integrate effective strategies to improve the communication process, the climate in which it happens and the relational dynamics that are critical for successful communication.

Course Delivery:
Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email. In Class Classes meet for lectures, labs, or seminars at scheduled times at one of Bow Valley College's campuses.

Work Experience Courses

Optional Coursesnon-credit

Through research, self-exploration, and participation learners explore and use various communication strategies to prepare for professional employment opportunities.
ADMN 9998 Employment Preparation is optional and non-credit, but is a requirement for ADMN 9999 Work Experience. It is important to note that this course is not covered by student loans, as it is non-credit.
Prerequisite: Completion of 15 program credits

Course Delivery:
Any-time Online Use the provided course materials and progress at your own pace at home. Support is available via telephone and email.

Through experiential learning, this course bridges classroom study with the Calgary workplace. Representing Bow Valley College, learners will have opportunity to use their new technical skills; observe and integrate into office culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to their resume; possibly gain extended employment or referral; and receive evaluation from Employer. Open communication is maintained throughout the work term between Learners, Hosts and Student Engagement Officers.
Prerequisites:
- Completion and passing grades in all required program courses
- Completion of ADMN9998 Employment Preparation (non-credit)
- Completion of TOWES
- Minimum B- in Communication Fundamentals, Business Communications or Legal Office Communications
- Minimum program GPA of 2.60
- Commitment (attendance, punctuality, professionalism), as determined jointly by Program Coordinator, Instructors and Student Engagement Officers

Course Delivery:

Program FAQs

The Hospital Unit Clerk Certificate is an intensive 30-week program that prepares graduates to perform a variety of administrative, clerical and reception duties within a hospital, continuing care or other medical facility. Unit clerks are responsible for communicating with a variety of health care professionals and clients, processing admissions, client transfers and discharges, processing physician orders, assembling forms for client charts, and many other administrative and clerical tasks.

 

 

Hospital unit clerks are expected to maintain their composure, particularly in highly stressful situations, while tactfully addressing the needs of hospital personnel, visitors, clients, and the general public. Unit clerks should be able to prioritize and multi-task in order to ensure the smooth operation of a hospital unit. These activities require excellent interpersonal, communication, organizational, and stress management skills. The ability to work effectively with others as part of team and a genuine interest in patient well-being are also important.

 

 

Approximately 93% of Bow Valley College certificate graduates are employed in the field of their education. The expected growth for the unit clerk occupation in Alberta is 3.3% between 2013 and 2017. It is forecasted that many new positions will be created each year in addition to job openings created by employment turnover. Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Alberta Learning Information Services: Occupational Profile

 

 

Hospital unit clerks can expect to find work in public hospitals (Alberta Health Services), long-term care facilities, private and specialist's offices, government offices with medical related departments, and nursing services organizations. 

 

 The Alberta Government provides up-to-date information on Alberta’s occupational profiles including wage and salary information. Click on the link to find out more. 

Alberta Learning Information Services: Occupational Profile

 

 

Bow Valley College prepares the medical office assistant learner for employment in a medical or health-related clinic. The program includes training in both administrative and clinical skills appropriate for the medical office or clinic, which includes financial management skills, medical billing, and the use of health care applications.

The hospital unit clerk learner is prepared for employment in a hospital setting. The program includes training in processing medical orders, operating hospital information applications, and administrative skills for a hospital nursing unit. Some health regions specify that a hospital unit clerk certificate is a job requirement. However, hospital unit clerk graduates have transferable skills that enable them to find employment in other health settings as well.

There are several courses that are identical in the two programs. If a learner completes one of the programs, and wishes to gain a certificate in the other, the learner can apply for transfer credit for these identical courses.

 

Yes. The Chiu School of Business has many learners that return as adults and bring excellent life and work experience skills to their learning and new careers. Job opportunities for program graduates are significant regardless of age. Employers seek candidates who demonstrate maturity and sensibility.

 

Planning your course schedule according to availability and prerequisites requires some consideration.

Plan the sequence of your courses with this 2018/19 schedule. 

Once you are a registered student in a program at the Chiu School of Business, our student engagement officers can also assist you with planning. 

 

 

Work Experience is optional and gives you the chance to use your new skills in the workplace. You'll receive strong mentorship, gain valuable experience, and enjoy networking opportunities.

Work experience is an unpaid, non-credit job placement within Calgary. It's scheduled right after you've completed your required courses and lasts 4-6 weeks, depending on your program.Work Experience is competitive and final acceptance for placement is subject to departmental approval.

  1. You must apply in the first semester of your program. You'll get approval once you meet all prerequisites.
  2. You'll have to write the Test of Workplace Essential Skills (TOWES) during your first term. The TOWES credential is one prerequisite for Work Experience eligibility.
  3. You also have to pay for and successfully complete the Employment Preparation course ADMN 9998 beforehand. The course fee is $150, and is not covered by student loans.
  4. Once you have a Work Experience placement (ADMN9999) in Calgary, you'll complete the full-time work over 4 to 6 weeks. Work experience is scheduled immediately after the completion of all the required program courses. You cannot register for ADMN9999 after graduation. Course fee is $200 and is not covered by student loans. 
 

 

If you are taking an online course, you should make sure your computer has the following applications: 

  • Reliable internet access – DSL or cable connections are highly recommended.
  • We recommend Windows 7 or 10 (preferred) or Mac OS software; Microsoft Office 2013 (minimum); Adobe Acrobat Reader; and a media player such as Adobe Flash Player, QuickTime, or Windows Media Player.
  • Some courses might require additional software or applications packages. You will be given this information before starting the course.
  • We recommend Mozilla Firefox, Google Chrome, and Safari as browsers. D2L does not work well with Internet Explorer. 
 

 

The approximate cost of textbooks and other supplies is estimated at $750 per term. 

 

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