The Intercultural Competencies for Leaders (ICL) Certificate is for anyone working in diverse workplace settings. The program develops intercultural communication skills needed in modern workplaces.
You need to complete four courses to earn the certificate. Course 1 (IIAD9101) and Course 2 (IIAD9102) are building-block courses for this certificate. We recommend learners take these two courses first.
- Customized face-to-face workshop format is also available. Funding is not available for this program.
- Employers may be reimbursed for up to two-thirds of the training costs through the Canada-Alberta Job Grant.
- Course fees: $295.00 per course
- This program has been designed for a self-paced on-line delivery. It can be modified for a workshop environment for organizations who prefer this delivery mode.
Intercultural Communication Skills to Enhance Diversity and Inclusion in the Workplace I
In this first course of the Intercultural Competencies for Leaders Certificate, you will learn the skills needed to work in diverse workplaces.
Intercultural Communication Skills to Enhance Diversity and Inclusion in the Workplace II
In this second course of the Intercultural Competencies for Leaders Certificate, you will look at real-world workplace situations and learn how to reduce culturally-based miscommunication.
Supervisory Skills in Intercultural Teams
In this course, you will gain the skills you need to make an organization more diverse and inclusive. You will learn how to adjust your behaviour to improve interactions with others in the workplace.