Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, resilience, communication, teamwork, diversity, and reconciliation, learners apply strategies to enhance self-awareness and workplace relationships.

Learners explore common fundamental topics within various healthcare settings with a focus on organizational structure, team member roles, safety, policies, and procedures. This course examines the importance and impact of legislation, regulations, and ethics required for success and employment in healthcare administration.

Medical Terminology I introduces learners to industry accepted language and conventions in health care. This course provides learners an opportunity to interpret and apply commonly used medical terms, symbols, and abbreviations.

Confident business communication requires learners to explore the changing landscape of digital media, while developing writing skills and techniques to compose competent, professional communications. In this course, learners explore research tools to aid in effective oral presentations and strengthen interpersonal skills to be an effective communicator in the Canadian workplace.

This course is aimed at providing a hands-on learning experience with a Windows operating system and computer applications (Microsoft Office: Word, Excel, Outlook, and PowerPoint) used in a business environment. Learners will develop skills and gain experience to create business documents, navigate, consolidate, and analyze data across multiple worksheets, manage professional communications, and create electronic presentations.

This course continues the instruction in the language of medical terminology and builds on the previously learned subject matter in HUCL 1401. Medical Terminology II integrates word components into exploring body systems, pathological conditions, lab and diagnostic procedures, and medication/drug classifications.

In this course, learners explore the essential administrative competencies required in a health care setting. Learners demonstrate proficiency in performing these clerical skills to support the provision of care in a fast-paced health environment. It is recommended that MOAS1401 Clinical Skills for the Medical Office and MOAS1501 Health Information Systems be taken concurrently when enrolling in this course.

Learners explore health funding models in Alberta within the context of the Canadian healthcare system. Learners account for medical office revenue streams and expenditures, and use best practices to participate in the financial operations of a medical office.

This course provides instruction for a clinical assisting role in a medical office. Learn how vital signs are measured, how to prepare clients and equipment for assessments and procedures, and to complete both patient screening and simple diagnostic tests.

This course includes the application of health information systems to conduct administrative workflows, including health records, financial transactions, and medical billing. Learners utilize practice management software and Patient Care Information Systems throughout the course. It is recommended that this course be taken concurrently with MOAS1201 Administrative Skills for Health Care and MOAS1401 Clinical Skills for the Medical Office.

This course prepares learners for employment opportunities by developing marketing tools and skills for interviews.
Prerequisite: Completion of 15 program credits

Through experiential learning, this course bridges academic study with industry or community partners. Representing Bow Valley College, learners have the opportunity to: use their technical skills; observe and integrate into work culture; work on human skills; network with industry colleagues; gain reference(s); add experience to their resume; gain potential employment or referral; and receive feedback from an employer. Open communication is maintained throughout the work term between learners, hosts, and career advisors.