- May 05, 2021
- September 01, 2021
- January 10, 2022
- Any-time Online
- In Class
Tuition & Fees
International: CAD $13,224
A full course load is 5 courses per term. Students may elect to take fewer courses each term; however, it will take longer to complete the program.
Be a vital part of a medical practice and ensure patients get the care they need. This program focuses on practical skills and knowledge in health care fundamentals, medical terminology, and current computer and software skills. You'll gain the skills needed to manage the flow of electronic and paper-based information in a medical office setting. Our graduates have excellent job prospects and our employment rates are consistently high.
This is a one year (two terms/30 weeks total) certificate program. A full course load is five courses per term. Students may elect to take fewer courses each term; however, it will take longer to complete the program.
The Medical Office Assistant Certificate program is also available online. This gives you the flexibility to study at home. Your online instructor is available to provide support and feedback through email.
Work Experience (Optional)
Work Experience (practicum) offers you the opportunity to use your new skills in the workplace, receive strong mentorship, gain valuable experience, and enjoy networking opportunities. Work Experience is offered as an unpaid, non-credit work placement scheduled immediately following the successful completion of all required courses (Calgary placement only).
Applicants must meet all eligibility criteria and follow the application process to be accepted into Work Experience. The application process aligns with the competitive nature of a job search and candidates are responsible for demonstrating a high level of professional and program expectations. Not all applicants are guaranteed a Work Experience placement.
Find out more! Work Experience
- Credit in English Language Arts 30-1 or minimum 65% in English Language Arts 30-2 or equivalent
- Credit in a Grade 10 math (excluding Math 10-4 and Math 16 levels)
Successful completion of the General Educational Development (GED) test that consists of five tests with a minimum score in the following sections:
- Interpreting Literature and Art: 520 minimum standard score
- Writing Skills: 520 minimum standard score
- Math Test: 450 minimum score
- Satisfactory results on the Bow Valley College Admissions Test
English Language Proficiency Requirements
For applicants whose first language is not English, please review English language proficiency requirements.
Course Listings Request More Information
"Going back to school was a lot easier than I thought. It is a diverse campus with a wonderful reputation. The tuition and fees are reasonable and I could start the program right away. Bow Valley College was my only choice. "
Curriculum subject to change.
Students may complete the courses in any order subject to prerequisites.
Medical Office Assistant
Health care settings are fast-paced environments that require employees to manage a variety of tasks. Many of these tasks require proficiency in the Microsoft Office Suite and keyboarding skills. This course is aimed at providing the knowledge and skills essential for computer applications and their operating system (Microsoft Office Suite 2016, Windows 10) for the health care settings. Keyboarding speed and accuracy are also emphasized.
Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, time management, communication, and diversity, learners apply strategies to enhance personal attributes and interpersonal relationships in the workplace.
Learners explore common fundamental topics within various healthcare settings with a focus on organizational structure, team member roles, safety, policies, and procedures. This course examines the importance and impact of legislation, regulations, and ethics required for success and employment in healthcare administration.
Medical Terminology I introduces learners to industry accepted language and conventions in health care. This course provides learners an opportunity to interpret and apply commonly used medical terms, symbols, and abbreviations.
Confident business communication requires learners to explore the changing landscape of digital media, while developing writing skills and techniques to compose competent, professional communications. In this course, learners explore research tools to aid in effective oral presentations and strengthen interpersonal skills to be an effective communicator in the Canadian workplace.
This course continues the instruction in the language of medical terminology and builds on the previously learned subject matter in HUCL 1401. Medical Terminology II integrates word components into exploring body systems, pathological conditions, lab and diagnostic procedures, and medication/drug classifications.
In this course, learners explore the essential administrative competencies required of a Medical Office Assistant (MOA). Learners demonstrate proficiency in performing these clerical skills to support the provision of health care in a fast-paced office environment. It is recommended that MOAS1401 Clinical Skills for the Medical Office is taken prior to or concurrently when enrolling in this course.
Learners explore fundamental principles and concepts of financial transactions applicable to the medical office setting. Focus is on business mathematics, banking transactions, payroll procedures, and financial service agreements to facilitate business decision making in the healthcare environment. The application of Alberta Health Care (AHC) coding and fee schedules and processing Workers' Compensation Board (WCB) claim procedures will be emphasized.
This course provides instruction for a clinical assisting role in a medical office. Learn how vital signs are measured, how to prepare clients and equipment for assessments and procedures, and to complete both patient screening and simple diagnostic tests.
Prerequisites: HUCL1201 and HUCL1401
This course includes the application of basic medical office skills, medical records, financial transactions, and medical billing in the computerized medical office. Practice is provided by use of practice management software and Patient Care Information Systems.
Prerequisites: HUCL1201 and HUCL1401
Work Experience Courses
This course prepares learners for employment opportunities by developing marketing tools and skills for interviews.
Prerequisite: Completion of 15 program credits
This course will bridge classroom study with the Calgary workplace through experiential learning. Representing Bow Valley College, students will have opportunity to use their new technical skills; observe/integrate into office culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to their resumes; possibly gain employment or referral; and receive evaluation from Host. Regular attendance in placement is key to success. Open communication is maintained throughout placement among Students, Hosts and Student Engagement Officers. Students are required to complete and submit a Student's Evaluation at the conclusion of placement.
Successful completion of the work experience application process
- Completion and passing grades in all required program courses
- Completion of ADMN9998 Employment Preparation (non-credit)
- Completion of TOWES
- Minimum B- in MGMT1201, ADMN1701, HUCL1701
- Minimum overall GPA of 2.60
- Commitment (attendance, punctuality, professionalism), as determined jointly by Program Coordinator, Instructors, and Student Engagement Officer
- Student has been successfully placed with an approved host
The Medical Office Assistant Certificate is an intensive 30-week program that prepares graduates to perform effective administrative and client service duties in a medical agency. Duties can include front desk reception (such as answering the telephone, scheduling client appointments, preparing charts, filing, medical billing) and select pre-screening clinical skills (such as weighing clients, measuring vital signs, and assisting the physician as required).
To best support the efforts of physicians and other health care professionals, medical office assistants should be highly organized and attentive to detail. Those who can prioritize and multi-task, are personable, and can maintain their composure under stressful conditions while addressing the needs of health personnel and the public are most successful in this field.
Employment statics for various occupations are updated and managed by the Alberta Government. Please refer to the Alberta Learning Information Services: Occupation Profile (link below) for the most current information. Positions for Medical Office Assistants are competitive and dependent on labour market conditions.
Medical office assistant graduates typically find work in medical offices and clinics, hospitals, health and chiropractic centres, insurance agencies, and private businesses.
The Alberta Government provides up-to-date information on Alberta’s occupational profiles including wage and salary information. Click on the link to find out more. Alberta Learning Information Services: Occupational Profile
Bow Valley College prepares the medical office assistant learner for employment in a medical or health-related clinic. The program includes training in both administrative and clinical skills appropriate for the medical office or clinic, which includes financial management skills, medical billing, and the use of health care applications.
The hospital unit clerk learner is prepared for employment in a hospital setting. The program includes training in processing medical orders, operating hospital information applications, and administrative skills for a hospital nursing unit. Some health regions specify that a hospital unit clerk certificate is a job requirement. However, hospital unit clerk graduates have transferable skills that enable them to find employment in other health settings as well.
There are several courses that may be identical in the two programs. If a learner completes one of the programs, and wishes to gain a certificate in the other, the learner can apply for transfer credit for these identical courses.
Yes. The Chiu School of Business has many learners that return as adults and bring excellent life and work experience skills to their learning and new careers. Job opportunities for program graduates are significant regardless of age. Employers seek candidates who demonstrate maturity and sensibility.
Though optional and not a requirement to graduate, learners are encouraged to apply for Work Experience (practicum), as Work Experience directly bridges classroom study with the skills needed in the workplace. Learners have an opportunity to use their new technical skills; observe and integrate into the workplace culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to your resume; possibly gain extended employment or referral; and receive evaluation from the host.
Applicants must meet all eligibility criteria and follow the application process to be accepted into Work Experience. The application process aligns with the competitive nature of a job search. Candidates are responsible and demonstrate a high level of professional and program expectations. Not all applicants are guaranteed a Work Experience position.
Applications for Work Experience (4 to 6 week unpaid practicum) are accepted by Career Services with Work Experience scheduled to commence immediately following the successful completion of all required courses in the final term. Interviews and placements are arranged during final term through Career Services (Calgary placement only).
It is important to note that both ADMN9999 ($200) and prerequisite ADMN9998 ($150) are non-credit courses and therefore not covered by student loans; students are encouraged to budget accordingly.
Planning your course schedule according to availability and prerequisites requires some consideration.
Once you are a registered student in a program at the Chiu School of Business, our Academic Advising Team can also assist you with planning.
If you are taking an online course, you should make sure your computer has the following applications:
- Reliable internet access – DSL or cable connections are highly recommended.
- We recommend Windows 7 or 10 (preferred) or Mac OS software; Microsoft Office 2013 (minimum); Adobe Acrobat Reader; and a media player such as Adobe Flash Player, QuickTime, or Windows Media Player.
- Some courses might require additional software or applications packages. You will be given this information before starting the course.
- We recommend Mozilla Firefox, Google Chrome, and Safari as browsers. D2L does not work well with Internet Explorer.
The approximate cost of textbooks and other supplies is estimated at $750 per term.