Effective keyboarding is an integral part of being successful in an office environment. Focus is placed on ergonomic touch-typing technique to master the alphabetic and numeric keyboard. Learners with keyboarding experience have the opportunity to improve their technique to achieve higher level of speed and accuracy.

Learners apply word processing features to produce accurate and professional business documents. Through formatting and applying desktop publishing features, learners explore proper and consistent document layout, text placement, and design.

Confident business communication requires learners to explore the changing landscape of digital media, while developing writing skills and techniques to compose competent, professional communications. In this course, learners explore research tools to aid in effective oral presentations and strengthen interpersonal skills to be an effective communicator in the Canadian workplace.

The administrative professional plays an important role in an office environment both through the tasks they complete and their contribution to the office culture. In this course, learners explore strategies for adapting to the office culture with emphasis on professional work relationships, understanding employer expectations, and managing time effectively in the workplace. Learners are also introduced to using PowerPoint in business and the role of an administrative professional in maintaining office records and finances.

Many businesses use spreadsheets to organize, analyze, and evaluate data. The role of the office administrator often involves creating and maintaining spreadsheets for use in business. This course offers a comprehensive introduction to Microsoft Excel and illustrates how to utilize Microsoft Excel to complete administrative functions.

The use of business technology is essential to effectively manage information required in today's businesses and networked environments. In this course, learners gain hands-on experience in managing and customizing Microsoft Outlook as well as using cloud-computing web applications and social media sites.

The administrative professional must be adaptable to the many roles they have in an office. In this course, the human skills developed in ADMN1204 are built upon to prepare learners for professional, frontline interactions with clients or customers. Focus is placed on the organizational skills required of an administrative professional in coordinating travel, meetings, and events. The role that administrative tasks have in a project management scenario is also explored.

In this course, learners assume the role of an Administrative Professional and carry out daily office administrative functions. By applying skills developed in previous administrative professional courses, learners make decisions, show initiative, manage time, create documents, use research skills, and follow office guidelines and procedures.

Many business professionals use computerized accounting software to provide accurate and timely financial data required for effective decision-making and managing business transactions. Through a practical approach, learners apply features, functions, and capabilities of QuickBooks.

A successful legal assistant demonstrates efficient keyboarding skills and attention to detail. Building on the skills developed in ADMN1101, learners have the opportunity to improve their touch-typing technique to achieve higher levels of speed and accuracy to meet industry standards. Through continued development of proofreading strategies, along with a focus on the keying of legal and general terminology, learners have the opportunity to develop the attention to detail expected in the legal assistant profession.

The central theme of the course focuses on the relationship between thinking, human behaviour, and organizational effectiveness. Opportunity is provided for learners to experience incidental learning as they evaluate their own behaviour. Learners explore how concepts and ideas pertaining to human behaviour can transform self, relationships, and the workplace.

The focus of this course is on the importance of aligning human resources practices with organizational strategies and employment acts. Learners identify and discuss trends in workplace health and safety. Additionally, the role that the human resources functional processes, practices and programs have in creating an engaged workforce is developed and reflected on.

Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, resilience, communication, teamwork, diversity, and reconciliation, learners apply strategies to enhance self-awareness and workplace relationships.

This course provides a summary of the fundamental aspects of the Canadian legal system, and the role of legal assistants in that system. Principles of tort, contract, and employment law are also introduced.

This course introduces learners to the multifaceted roles of managers within an organization through theory and practical application. While analyzing and critically reflecting on the functions of management, learners have the opportunity to connect key concepts with their own professional practice. Topics such as strategic planning, organizational structure and design, leadership, motivation, controls, and team dynamics are examined.
Prerequisite: None

Learners are introduced to concepts aimed at providing a solid foundation of marketing principles and the role marketing plays in business. Emphasizing a holistic approach, learners have the opportunity to analyze and apply the marketing mix. Key concepts include product, price, placement, and promotion (4Ps), the Integrated Marketing Communications Mix (IMC), market research, and consumer behaviour.

In this Field Placement course, learners in the administrative professional program can transition from the academic to the professional world by applying skills learned in previous courses to real-world projects and activities. Learners have the opportunity to deepen their understanding of being a professional and learn about current workplace expectations while connecting with community and industry partners.