Need Help?
Need help with Desire2Learn, Adobe Connect, MyBVC.ca, or MyBVC wifi?
Contact 403-410-1611 or 1-866-615-8923.
Hours
Monday to Friday: 9:00 a.m. to 9:00 p.m.
Saturday: 8:30 a.m. to 4:30 p.m.
Sunday: Closed
This excludes statutory holidays and College closures.
Quick Tips
- Reset your MyBVC password
- Set up your MyBVC.ca email account on your smartphone
- FAQ and online tutorials
How We Can Help
Help Desk will try to assist learners with the following situations:
- Forgotten passwords/Password resets (please attempt to use online reset tools before calling)
- Log on and navigation procedures
- Errors occurring while writing exams
- Use of D2L Tools
- Pop-up blockers
- Browser set-up and plug-ins such as Java or Flash
- Software needed to use D2L courses
- Compatibility Mode Help
For Further Issues
Learners may need to contact their instructor or department contact for the following issues:
- Content or course related questions
- Questions regarding quizzes and marks including their release
