Need Help?

Need help with Desire2Learn, Adobe Connect, MyBVC.ca, or MyBVC wifi?
Contact 403-410-1611 or 1-866-615-8923.

Hours

Monday to Friday: 9:00 a.m. to 9:00 p.m.
Saturday: 8:30 a.m. to 4:30 p.m.
Sunday: Closed
This excludes statutory holidays and College closures.

Quick Tips

How We Can Help

Help Desk will try to assist learners with the following situations:

  • Forgotten passwords/Password resets (please attempt to use online reset tools before calling)
  • Log on and navigation procedures
  • Errors occurring while writing exams
  • Use of D2L Tools
  • Pop-up blockers
  • Browser set-up and plug-ins such as Java or Flash
  • Software needed to use D2L courses
  • Compatibility Mode Help

For Further Issues

Learners may need to contact their instructor or department contact for the following issues:

  • Content or course related questions
  • Questions regarding quizzes and marks including their release
  • If you are currently studying in a post-secondary program at BVC, please register for your courses via mybvc to ensure your enrolments and fees are processed appropriately.
  • Cart total based on domestic tuition rates. For information about International Tuition rates please see Fee Information
  • If you anticipate applying for a student loan, your payment will be refunded to you based on your loan award once your funding has been received by BVC.

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