Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, resilience, communication, teamwork, diversity, and reconciliation, learners apply strategies to enhance self-awareness and workplace relationships.

In this course learners are introduced to Canadian health care system structure, legislation, and information systems. Learners explore how the principles of safety, confidentiality, privacy, and security apply to the health care setting.

Medical Terminology introduces learners to industry accepted language and conventions in health care. This course provides learners an opportunity to interpret and apply commonly used medical terms, symbols, and abbreviations.

Confident business communication requires learners to explore the changing landscape of digital media, while developing writing skills and techniques to compose competent, professional communications. In this course, learners explore research tools to aid in effective oral presentations and strengthen interpersonal skills to be an effective communicator in the Canadian workplace.

This course is aimed at providing a hands-on learning experience with a Windows operating system and computer applications (Microsoft Office: Word, Excel, Outlook, and PowerPoint) used in a business environment. Learners will develop skills and gain experience to create business documents, navigate, consolidate, and analyze data across multiple worksheets, manage professional communications, and create electronic presentations.

Learners focus on the role unit clerks play in completing the administrative tasks of physician's orders: understand what the order is requesting, identify the departments and professionals who are connected to the order, and distinguish what orders require administrative tasks to be completed, then prioritize and decide the best strategy to fulfill the duties within the unit clerk role.

Applying previously learned theory and practice, learners assume the role of a Hospital Unit Clerk to integrate the fundamental administrative skills required for the daily complex operations of a hospital unit. Learners explore health delivery and organization and the appropriate use of communication devices. Interpersonal skills, proactive team and personal strategies to manage the volume and dynamics of hospital administration are also examined.

In this course, learners explore essential administrative competencies required in a community health care setting. Learners will apply their skills and use health information systems to support the provision of care in a fast-paced health environment. It is recommended that MOAS1401 Clinical Skills for the Medical Office is taken concurrently with this course.

Learners explore health funding models in Alberta within the context of the Canadian healthcare system. Learners account for medical office revenue streams and expenditures, and use best practices to participate in the financial operations of a medical office.

This course prepares the Medical Office Assistant (MOA) to support clinical workflows in a medical office setting. Learners measure vital signs and perform various diagnostic tests, while applying principles of infection control. Learners collect and document health information and use an Electronic Medical Record (EMR) to communicate with the health care team. It is recommended that MOAS1201 Administrative Skills for Health Care is taken concurrently with this course.

In this course, learners apply the skills learned throughout their program to develop potential solutions to real-world problems faced by industry and community. Learners have the opportunity to demonstrate applied research, critical reflection, communication, and presentation skills while providing a viable, evidence-based, practical response to an identified need.

In this course, learners have the opportunity to participate in meaningful community service along with instruction and critical reflection to enrich the learning experience and strengthen communities. Learners work in partnership with a community-based organization(s) to apply their disciplinary knowledge to a challenge identified by the community.

In this field placement course, learners in the Medical Office Assistant and Unit Clerk program transition from the academic to the professional world by applying knowledge and skills learned in previous courses to a real-world setting. Learners have the opportunity to deepen their understanding of being a professional and learn about current workplace expectations while connecting with community and industry partners.