Computer education and support

The library (2nd Floor, North Campus) can help with technology support and questions. If you need to use a computer, the library also has computers and other technology available. Check the library website for more information about hours and services.

The ITS Service Desk can help with password resets, questions about your BVC account, and general computer support.

  • Visit the ITS Service Desk in-person on the 3rd Floor, North Campus:
    • Monday to Friday: 8:00am-8:00pm, Saturday: 8:30am-2:30pm
  • Call the ITS Call Centre at: 403-410-1611 or toll-free:1-866-615-8923
    • Call Centre hours: Monday to Friday: 7:30am-8:00pm, Saturday: 8:30am-2:30pm

Note: Bow Valley College is unable to fix student computers. If your computer is broken or slow, please take it to a computer repair store.


The following video and handout will show you how to access Microsoft365 as a registered Bow Valley College student.

*The license will expire when you are no longer enrolled at Bow Valley College

How to download Microsoft365

If you are planning on buying a new computer, most BVC programs require:

  • Mid-tier Windows or Mac computer (running the latest operating system and all recent security patches)
  • Microphone
  • Webcam
  • High-speed internet connection
  • For a better experience with online meetings, we recommend using a computer that has a minimum dual-core processor and 8.0 GB RAM (or higher)

Chromebooks/tablets are not recommended and may not support all the software/services you need to participate in your classes.

Some departments/programs (ie: School of Technology, Centre for Entertainment Arts) may have specific computer requirements. We recommend that you speak to your department about tech requirements before purchasing a new device.

Microsoft Teams

  • Windows: Windows 10 or 11
  • Mac: Microsoft Teams will only work on the last 3 most recent versions of MacOS. Older Macs will not be able to install the Microsoft Teams desktop app (but you can still use the web version). Click on the Apple support page to learn more, or talk to a family member, friend, or Mac expert to get help upgrading your computer. 

Recommended internet browsers:

  • Google Chrome
  • Microsoft Edge
  • Apple Safari

RGO Library & Learning Commons
345 6th Avenue SE
North Campus, Entrance on second floor
Calgary, Alberta T2G 4S6


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  • If you are currently studying in a post-secondary program at BVC, please register for your courses via mybvc to ensure your enrolments and fees are processed appropriately.
  • Cart total based on domestic tuition rates. For information about International Tuition rates please see Additional Fees Apply
  • If you anticipate applying for a student loan, your payment will be refunded to you based on your loan award once your funding has been received by BVC.

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