Frequently Asked Questions

No, counselling is confidential. What you discuss during sessions is between you and your counsellor. It can't be shared without your permission. But there are some exceptions to this. Your counsellor will talk to you about these in your first meeting.

No! Students use counselling for many different reasons. It's about solving problems and making things better in your life.

People often see a counsellor when they feel sad, angry, lonely, stressed, or scared.

Counsellors are here to talk about anything you need help with. This may include personal issues or concerns like:

  • depression
  • anxiety
  • abuse
  • addiction
  • academic and career goals
  • couple and family problems
  • financial issues
  • personal growth and development
  • problems with peers
Being in crisis means you feel like to you need to talk someone right away and cannot wait until the next day for an appointment. If you're in crisis, call 403-410-1440 during office hours. We will do our best to see you as soon as possible.

If it is outside office hours you can contact:

Emergency help: 911.
Distress Centre: 403-266-4357 (HELP).
Child Abuse Program: 403-943-7886.
Social Resources: 211.
Non-emergency police line: 403-266-1234.
Calgary Communities Against Sexual Abuse
Crisis support and information line – 403-237-5888
Monday to Friday 9 am – 5 pm
Sexual abuse and sexual assault crisis support and education.
First Nations and Inuit Hope for Wellness
24/7 helpline – 1-855-242-3310 or connect to the online chat https://chat.fn-i-hopeforwell
Calgary Women’s Emergency Shelter
24/7 family violence helpline – 403-234-SAFE (7233)
Support from trained counsellors in dozens of languages

Registered students at Bow Valley College, currently living in Alberta can access in person, video and telephone counselling with a BVC counsellor. If you are a registered student living outside of Alberta please email to see alternate options.


Counselling is free of charge for Bow Valley students.
Counselling is in Learner Success Services. You'll find us on the main floor of the downtown south campus.

Contact us

Learner Success Services

345 – 6 Avenue SE
First floor, South Campus
Phone: 403-410-1440

Regular Hours

Monday -Thursday:  8:00 a.m. to 6:00 p.m.
Friday: 8:00 a.m. to 4:15 p.m.



Summer Hours (July/August)
Monday -Thursday:  8:00 a.m. to 4:15 p.m.
Friday: 8:00 a.m. to 12:00p.m. (Noon).




Your cart is currently empty.

Browse Available Courses


  • If you are currently studying in a post-secondary program at BVC, please register for your courses via mybvc to ensure your enrolments and fees are processed appropriately.
  • Cart total based on domestic tuition rates. For information about International Tuition rates please see Additional Fees Apply
  • If you anticipate applying for a student loan, your payment will be refunded to you based on your loan award once your funding has been received by BVC.

We use cookies to ensure that we give you the best experience on our website. Learn more in our privacy policy