When is New Student Orientation (NSO)?
How do I register for New Student Orientation?
What should I do to join the virtual NSO event?
What if I cannot attend the live event?
Where do I go if I need help with anything as I start school?
When and where can I get my Student ID card?
When will I receive my timetable?
How and where do I get a locker?
Where can I buy my textbooks?
Where is the library and when is it open?
Where can I go for technology support?
How do I book an appointment with a Counsellor or Accessibility Advisor?
How do I find a tutor?
How do I pay my fees?
I have a question about my student loan. Who do I contact?
Where do I go to find out about awards?
Looking for work while you study?


When is New Student Orientation (NSO)?

The programs that start on September 1, 2021 will have a 2-day New Student Orientation on August 30 & 31, 2021. We recognize that all your orientation needs cannot be met in a 2-day event, so we have also made an online orientation course available to you through D2L Brightspace. You can access the course one week before the start of classes.

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How do I register for New Student Orientation?

If you are a new student starting classes on September 1, 2021, you will receive an invitation email to attend our virtual New Student Orientation on August 30 & 31, 2021. Check your MyBVC email to register.

If you have not already created your MyBVC account, you will find your username and a link to create a password in your acceptance email. If you do not have your username or password, click on “I forgot my password” on the login page and follow the instructions. If you need additional support, contact the ITS Service Desk for assistance at servicedesk@bowvalleycollege.ca or call 1-866-615-8923 toll free.

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What should I do to join the virtual NSO event?

You will be able to find everything you need to access the virtual NSO event in the registration confirmation email that you will receive upon registration. The event will include:

   ▪  Welcome Session

   ▪  Keynote

   ▪  Learning and Finance Boot Camp

   ▪  Alumni & Student Panel

   ▪  Student Social Hour

   ▪  Student Life Sessions

   ▪  Program Sessions

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What if I cannot attend the live event?

My Success Hub (MSH101) is a great digital resource and support available for you 24/7 and can be accessed through D2L Brightspace. In this non-credit course, you will find the New Student Orientation Module in which you can obtain all the orientation information and content that you need to know to set yourself up for a successful start.

If you have program-specific questions, please contact your program representatives directly. Find a list of representatives.

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Where do I go if I need help with anything as I start school?

Being a new student can be overwhelming and you may have a lot of questions. Our Learner Success Advisors can answer your questions and work with you to create an individualized success plan that could help you with transitioning. Book an appointment with a Learner Success Advisor or email success@bowvalleycollege.ca to access support.

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When and where can I get my student ID card?

Students must show a student photo ID card to enter campus. It is important that you have an active student ID card with your photo before September 2021. You can request a photo ID card from Registrar Services by uploading a photo of yourself and a piece of government-issued photo ID through our secure online form (your MyBVC log-in is required to use the form). The deadline to submit your request is August 20, 2021. Late submissions will not be guaranteed to be processed in time for the start of the Fall term.

request a student id card

*Please note that the College campus opens to students on August 25, 2021.

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When will I receive my timetable?

Some timetables are available on MyBVC.ca. After logging into your account, go to the “Registration” tab and click on “Schedule”. Then, find the first day of class, September 1, 2021, and you will see your classes and schedule if available.

For timetable issues, please contact the Office of Registrar at registrar@bowvalleycollege.ca.

If you have questions regarding course registration, please contact Academic Advising Services at 403-410-3456 or advising@bowvalleycollege.ca.

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How and where do I get a locker?

Locker rentals can be booked through our secure rental website. Lockers are available on a first come, first served basis (one locker per person). Please note that lockers will be required to be emptied for cleaning at the end of each semester. Lockers are available in both North Campus (first to seventh floor) and South Campus (third to fifth floor).

*Please note that the College campus opens to students on August 25, 2021.

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Where can I buy my textbooks?

You can order your textbooks online at the bookstore website.  You can also visit our bookstore on campus (South Campus, first floor) which is open Monday to Thursday from 8:00am to 5:00pm and Fridays from 8:00am to 4:00pm.

*Please note that the College campus opens to students on August 25, 2021.

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Where is the library and when is it open?

The RGO Library and Learning Commons is located on the first and second floor of North Campus. Visit the library’s website to find more information about library services and the hours of operation.

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Where can I go for technology support?

For help with your myBVC username and password, email servicedesk@bowvalleycollege.ca or call 1-866-615-8923 toll free.

For help with D2L Brightspace, Microsoft Office (e.g., MS Teams), or educational technology questions, book an appointment with a Learner Technology Advisor or email academicsuccess@bowvalleycollege.ca.

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How do I book an appointment with a Counsellor or Accessibility Advisor?

Counselling Services is available to help learners with personal, emotional, or interpersonal problems that might affect academic or personal success. Call 403-410-1440 or email counselling@bowvalleycollege.ca to book an appointment.

Accessibility Advisors provide support to learners with disabilities. If you have a disability, or if you think that you have a disability, Accessibility Advisors can help with academic accommodations, referrals for assessments, and grant funding applications. Book an appointment through the Accessibility Portal.

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How do I find a tutor?

The Academic Success Centre offers a number of free academic services (e.g., peer tutoring, writing support, learning coaching) that can help you succeed in your classes. Learn more about the academic services you can access.

Your department may also offer tutoring services, so please check with your instructor(s) or program chair.

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How do I pay my fees?

There are several ways to pay your tuition and fees. Find more information about different payment methods and choose one that works for you.

Please see the important dates page for fee deadlines.

Important Dates

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I have a question about my student loan. Who should I contact?

If you need information about how to apply for a student loan or need help with your application, book an appointment with a Student Loan Advisor or email financialaid@bowvalleycollege.ca with your questions.

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Where do I go to find out about awards?

Visit the Awards Portal to learn about available internal scholarship/award opportunities. Use your MyBVC.ca login to create your profile and apply for bursaries and scholarships before you start school. Review the deadline dates and selection criteria first, then complete the online application. Also, check if you qualify for Entrance Awards.

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Looking for work while you study?

Contact Career Services at careerservices@bowvalleycollege.ca or visit My BVC Career Hub to access current job postings, volunteer opportunities, career and employment events, and workshops.

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Contact us

Learner Success Services

345 – 6 Avenue SE
First floor, South building Campus
403-410-1439
learnersuccess@bowvalleycollege.ca
Follow us on Twitter

Learner Success Services Office is only available online at the moment. 

Regular Hours
September 1 - April 28 
Monday through Thursday 8:00 a.m. – 6:00 p.m.
Friday 10:00 a.m. – 4:15 p.m.

Summer Hours
April 29 to August 31
Monday through Thursday 8:00 a.m. to 4:15 p.m.
Friday 10:00 a.m. to 4:15 p.m.

  • If you are currently studying in a post-secondary program at BVC, please register for your courses via mybvc to ensure your enrolments and fees are processed appropriately.
  • Cart total based on domestic tuition rates. For information about International Tuition rates please see Fee Information
  • If you anticipate applying for a student loan, your payment will be refunded to you based on your loan award once your funding has been received by BVC.

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