When is New Student Orientation (NSO)?
How do I register for New Student Orientation?
What should I do to join the virtual NSO event?
What if I cannot attend the live event?
Where do I go if I need help with anything as I start school?
When and where can I get my Student ID card?
When will I receive my timetable?
How and where do I get a locker?
Where can I buy my textbooks?
Where is the library and when is it open?
Where can I go for technology support?
How do I book an appointment with a Counsellor or Accessibility Advisor?
How do I find a tutor?
How do I pay my fees?
I have a question about my student loan. Who do I contact?
Where do I go to find out about awards?
Looking for work while you study?


When is New Student Orientation (NSO)?

Some programs that start on May 5, 2021 will have 2-day New Student Orientation on May 3 & 4, 2021. We have also made an online orientation course available to you through D2L Brightspace before the start of classes. We recognize that all your orientation needs cannot be met in a 2-day event. Click here to access the course.
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How do I register for New Student Orientation?

If you are a new student staring classes on May 5, 2021, you may have received an invitation email to attend our virtual New Student Orientation on May 3 & 4, 2021. Check your myBVC email to register. 

If you have not already created an account, you will find your username and a link to create a password in your acceptance email. Do not have your username or password? Click “I forgot my password” on the login page and follow the instructions, or contact Service Desk for assistance at servicedesk@bowvalleycollege.ca or call 403-410-1611 or toll free 1-866-615-8923.
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What should I do to join the virtual NSO event?

You will be able to find everything you need to access the virtual live NSO event in the Registration Confirmation email that you will receive upon registration. The event will include:

  • Welcome Session
  • Keynote
  • Learning and Finance Boot Camp
  • Alumni & Student Panel
  • Student Social Hour
  • Program & Student Support Booths

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What if I cannot attend the live event?

My Success Hub (MSH101) is a great digital resource and support available for you 24/7 and can be accessed through D2L. In this non-credit course, you will find New Student Orientation Module in which you can obtain all the orientation information and content that you need to know to set yourself up for a successful start.

If you have program-specific questions, please contact your program representatives directly. A list of representatives can be found here.

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Where do I go if I need help with anything as I start school?

Being a new student can be overwhelming and you may have a lot of questions. Our Learner Success Advisors can answer your questions and work with you to create an individualized success plan that could help you with transitioning. Book an appointment with an advisor here or email success@bowvalleycollege.ca.

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When and where can I get my student ID card?

Students who have courses that require them to be on-campus must show a student photo ID card on entry. It is important you have an active student ID card with your photo before May2021. You can request a photo ID card from Registrar Services by uploading a photo of yourself and a piece of government-issued photo ID through this secure online form (MyBVC log-in required).

Students with no in-person courses should not enter Bow Valley College campuses. In order to limit the spread and possible exposure to COVID-19, the campus is closed to students, staff, and faculty without valid in-person business.

If a staff or faculty member needs you to attend campus for a specific reason, they will set-up an appointment with you and send you safety protocols for attendance.

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When will I receive my timetable?

Some timetables are available on myBVC.ca. Click on the date for the first day of class: May 5, 2021. You will see your classes and schedule if available. If you have questions, please contact Academic Advising Services at 403-410-3456 or advising@bowvalleycollege.ca.

For timetable issue, please contact the Office of Registrar at registrar@bowvalleycollege.ca.
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How and where do I get a locker?

Locker rental is not available for the Spring/Summer 2021 term. 

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Where can I buy my textbooks?

You can order your textbooks online at the Bookstore
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Where is the library and when is it open?

The RGO Library and Learning Commons is currently helping students virtually during these hours of operation. Find more information here.
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Where can I go for technology support?

For help with your myBVC username and password, email servicedesk@bowvalleycollege.ca or call 403-410-1611 or toll free 1-866-615-8923.

For help with D2L, Microsoft Office (e.g. MS Teams), educational technology questions, email academicsuccess@bowvalleycollege.ca.
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How do I book an appointment with a Counsellor or Accessibility Advisor?

Counselling Services are available to help with personal, emotional, or interpersonal problems that might affect your success at Bow Valley College. Call 403-410-1440 or email counselling@bowvalleycollege.ca.

Accessibility Advisors provide support to Bow Valley College students with disabilities. If you have a disability, or if you think that you have a disability, Accessibility Advisors can help with academic accommodations, referrals for assessments, and grant funding applications. Book an appointment through the Accessibility Portal.
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How do I find a tutor?

The Academic Success Centre offers a number of free services (e.g. peer tutoring, learning coaching) that can help you succeed in your classes. For details, click here.

Your department may also offer tutoring services, so please check with your instructor(s) or program chair.
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How do I pay my fees?

You can pay online through your myBVC.ca account. Log into your account and click “Registration” then select “Make a payment.” You may also pay through your financial institution’s online banking. To learn more, click here. 

Please see the important dates page for fee deadlines.

Important Dates
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I have a question about my student loan. Who should I contact?

If you need information about how to apply for a student loan or need help with your application, click here to learn more or email financialaid@bowvalleycollege.ca to book an appointment with a Financial Aid Advisor.
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Where do I go to find out about awards?

Visit the Awards Portal to learn about available internal scholarship/award opportunities. Use your myBVC.ca login to access the awards portal and apply for bursaries and scholarships before you start school. Review the deadline dates and selection criteria first, then complete the online application. Also, click here to see if you qualify for Entrance Awards.
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Looking for work while you study?

Contact Career Services at careerservices@bowvalleycollege.ca or visit My BVC Career Hub to access current job postings, volunteer opportunities, career and employment events, and workshops.

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Contact us

Learner Success Services

345 – 6 Avenue SE
First floor, South building Campus
403-410-1439
learnersuccess@bowvalleycollege.ca
Follow us on Twitter

Learner Success Services Office is only available online at the moment. 

Regular Hours
September 1 - April 28 
Monday through Thursday 8:00 a.m. – 6:00 p.m.
Friday 10:00 a.m. – 4:15 p.m.

Summer Hours
April 29 to August 31
Monday through Thursday 8:00 a.m. to 4:15 p.m.
Friday 10:00 a.m. to 4:15 p.m.

  • If you are currently studying in a post-secondary program at BVC, please register for your courses via mybvc to ensure your enrolments and fees are processed appropriately.
  • Cart total based on domestic tuition rates. For information about International Tuition rates please see Fee Information
  • If you anticipate applying for a student loan, your payment will be refunded to you based on your loan award once your funding has been received by BVC.

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