Refunds and deadlines

Your guide to refunds

Deadline for credit course and program refunds

Refunds only apply to courses or programs for which students have notified the academic department of cancelling, dropping, or withdrawing from the course or program on or before the drop deadline. For courses that follow the regular term dates, please see Important Dates for the drop deadline. For other courses, the drop date is based on 12.5% of the course length.

  • The following fees are 100% refundable if notification is received by the drop deadline:
    • Tuition
    • Materials fee
    • Student services fee
    • Students' Association health and dental fee
  • The following fee is 100% refundable if notification is received by the last day before the start of term
    • Students' Association fee

Please note that after the drop deadline, no refunds will be issued. For more information, please refer to the Learner Financial Accounts Policy and the Learner Financial Accounts Procedure. 

Deadline for Continuing Education and other non-credit course refunds

  • If the course is one or two days in duration, the Office of the Registrar must be notified of withdrawal prior to the first day of classes by the day before the course session in order to be eligible for a refund.
  • If the course is longer than two days in duration, the Office of the Registrar must be notified by the end of the first day of class.
  • Eligible refunds will result in a 100% refund.

Refunds for cancelled courses

Any courses cancelled by Bow Valley College will result in a 100% refund

Refund payments

  • Outstanding fees are deducted from the total refund amount. If the amount outstanding is greater than the refund amount, no refund payment will be made to the student.
  • Refunds are based on refund guidelines and fee schedules.
  • For approved refunds, payments are issued within two to three weeks of notification of cancellation, drop, or withdrawal.
  • If the student's fee payment was made with a credit card, fees will be refunded back to the credit card originally used for payment. Other refunds are made by means of a cheque to the student.
  • Payments made by third-party funders (eg student loans, Alberta Works or other agencies) are refunded back to the funder.

Outstanding fees or accounts

Students are expected to pay all tuition and fees that are owing. Failure to pay outstanding amounts may result in the following:

  • Student will be sent an overdue notice to pay any outstanding fees.
  • Student will be suspended from attending classes, having work graded by the instructor, taking exams, and other course-related activities. If the student promptly pays the fees, the suspension will be lifted. Final course marks may be impacted by a suspension due to missed or late assignments or exams.
  • Student will be withdrawn from the program or course.
  • Student will not be allowed to graduate or attend the graduation ceremony.
  • Student will be prevented from being registered in future courses or programs.
  • The College will not issue transcripts, certificates, or diplomas for the student.
  • Outstanding fees will be sent to a collection agency.


Contact us

Client Services

South Campus, First Floor
345 - 6 Avenue SE

Monday to Thursday: 8:00 a.m. to 6:00 p.m.
Friday: 9:30 a.m. to 4:00 p.m.

The College is closed on statutory holidays.

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