COVID-19 supplementary information

If you are thinking of withdrawing from your courses or program because of COVID-19 (coronavirus) pandemic, here is what you need to know:

  • We strongly recommend contacting Academic Advising at before making a decision. Options may include reducing your course load, seeking financial aid, or taking a temporary break.
  • If you are experiencing financial hardship, Learner Success Services may be able to help you find financial aid or emergency relief.
  • If you withdraw from a Winter 2020 course you will receive a “W” grade. Quitting a course without formally withdrawing means you will receive a failing grade of “F.”
  • International students should talk to International Education about how withdrawing may affect your study permit and immigration.
  • Refunds are not guaranteed and will be considered on an individual basis for extenuating (challenging) circumstances. You must email the request directly to
  • Course withdrawals can be completed through To withdraw from your full program, including ELL, submit a program withdrawal form to

Credit courses and programs

If you choose to withdraw from a program or course, you need to follow the formal withdrawal procedure listed below.

Notify the academic department if you need to withdraw from a credit course or program. If you just stop attending a course or program, that will not be considered a formal withdrawal, and there will be no refund assessment.

Visit the Important dates page for a listing of withdrawal deadlines. 


Withdrawing from a course or program
  • The withdrawal deadline is the last day to withdraw from a course with a "W" (withdrawn) grade. Withdrawals after this date will result in failing grade of "F."
  • A withdrawal cannot be requested after the program or course has ended.
  • Please submit your request to withdraw from a credit course or program to the Office of the Registrar. If you are an ELL learner, please contact your academic department.
  • Confirmation fees are non-refundable and non-transferable.

Dropping a course or program
  • The drop deadline refers to the last day to drop from term courses/programs and still be eligible for 100% tuition refund.
  • Courses that do not follow the regular term dates may have different drop dates; for these courses, the drop date is based on 12.5% of the course length.
  • Student services fees and materials fees are 100% refundable up to the drop date deadline.
  • Students' Association fees and health and dental fees can only be refunded before a program or course starts.
  • Refunds are based on the refund guidelines and fee schedule. There cannot be any outstanding financial accounts.
  • Please visit your academic department to drop a course.

Withdrawing or dropping a non-credit course


Contact us

Client Services

South Campus, First Floor
345 - 6 Avenue SE

Monday to Thursday: 8:00 a.m. to 6:00 p.m.
Friday: 9:30 a.m. to 4:00 p.m.

The College is closed on statutory holidays.

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