Starting Monday July 5, 2021, official college letters will be issued to active and former Bow Valley College learners through MyCreds platform.

The college has utilized MyCreds™ to issue official transcripts since February 1st, 2021. The platform also allows the ability to issue other verified documents in a secure digital format. MyCreds™ is the official transcript and document sharing system of the Association of Registrars of the Universities and Colleges of Canada in partnership with Digitary, a leading digital credential platform for certifying, sharing, and verifying academic documents. Digital documents issued through MyCreds™ are certified and official, and can be securely provided to educational institutions, employers, and other organizations. Learners and graduates will also be able to download PDF copies of their documents from MyCreds platform and print out unofficial paper copies of their documents from the PDFs.

All letters will be issued to personal email accounts on the learner record for active learners, and to personal email accounts provided on letter request form for former Bow Valley College learners.

How to request an official Bow Valley College letter

Official Graduation Letters will be issued automatically to each learner once official graduation from a post-secondary program has been confirmed. These should not be requested separately.

Official letters will not be issued if there are outstanding financial obligations to Bow Valley College. To request an official letter and gain access to it in MyCreds platform, please follow these steps:

  1. Active learners withaccess to MyBVC accounts:
    Fill out and submit the Confirmation of Enrolment Request form available within MyBVC portal.

    Alumni and former learners:
    Complete the Request for Official Letter form and email the completed form to

  2. When your digital transcript is ready to access, you will receive an email confirmation from MyCreds to your personal email account with instructions for retrieving and sharing your document with recipients of your choice. Please make sure that it is the same personal email account that we have on your learner record or that you provided on the Request for Official Letter form. Please note that the recipient will not be able to access your transcript unless you share it with them in your MyCreds account.

If you have previously created MyCreds account using your MyBVC email address, or a personal email account different from the one you provided to the College now, please make sure to add the new personal email account to your Profile Settings under your existing MyCreds account. Please review page 3 of the instructions document above for details on how to do that. This will allow you to access the document that was issued to your personal email account within your existing MyCreds account.

For more information about how to use MyCreds platform to access, share or download your official documents, please refer to the Retrieving MyCreds Documents Tips Sheet.

Retrieving MyCreds documents Tips Sheet (PDF)

 Also be sure to check out the series of MyCreds How to Videos that can help you understand different functions of your credential wallet.

For MyCreds frequently asked questions, please visit their webpage at  MyCreds FAQs.

As of July 1, there will be a $15 fee charged for all standard official college letters.

Payments will be required for each document share that they make with the recipient(s) of their choice, or when they download their document in PDF file format. Please refer to 2021/22 MANDATORY NON-INSTRUCTIONAL FEES CHART for more detailed fee structure for the documents issued through MyCreds.

As of July 1, the college will no longer be sending official college letters via email or mail.

Please note effective February 23, 2022, learners will be required to purchase at least 1 share to view new or updated documents. At this time, it is imperative to check the document for errors and notify immediately prior to downloading and/or sharing your document. The records department will then upload the corrected document and the learner will be able to use the share credit they purchased to view the document going forward. You can continue to purchase additional share credits for that document if required. Frequently asked questions about this change can be found here.

*If the document is shared or downloaded prior to notifying the records department of any error, the cost of additional shares is on the learner.
**Learners must also make sure the correct recipient information is entered prior to sharing a document. We are unable to provide any refunds for purchased credits or sharing errors.

Depending on whether you are currently a student at the college in a program (you have been active in the program in the past 9 months), about to start in your program, or are a former Bow Valley College learner, you will need to submit either a request for the letter you require through MyBVC portal or fill out and submit an Official Letter Request Form to Records via email.


Active Learners

Active College learners can request the following official letter through a request form available within MyBVC portal:


Confirmation of Enrolment Letter

Confirmation of Enrolment Letter can be issued upon request to any future or current college learner.

A learner is considered a future learner if they have been accepted into a program and have registered in at least one course for their first semester of studies.

A learner is considered a current learner if they are currently enrolled in courses for either ongoing or the future semester, or for leaners in post-secondary programs if they have taken at least one course in the past 9 months.

Note: If you are a learner in an accredited certificate or diploma program, please note that your expected program completion end date on the Confirmation of Enrolment Letter will be calculated as the end of the 3rd semester from your program start date for one-year programs, or as the end of the 6th semester from your program start date for two-year programs. Should you require a letter with a different expected program end date, please contact before you submit the letter request to meet with and an Academic Advisor and set up an academic plan with a new program date to appear on the letter.


Former Learners

Former college learners can request the following official college letters by filling out Official Letter Request Form available on the college website by sending it to


Withdrawal/Former Learner Letter

Withdrawal/Former Learner Letter can be issued upon request to any former post-secondary learners who have not graduated from their post-secondary program, or any other former college student who studied at the college and withdrew from their program or completed coursework without officially graduating and receiving an accredited post-secondary level credential.


Graduation Letter

Graduation Letter can be issued upon request to any Bow Valley College alumnus who graduated from their program of studies prior to July 1, 2021.


Official Graduation Letter

Official Graduation Letter will be issued automatically to each domestic learner who has been officially graduated from a post-secondary program. These should not be requested separately.


Post-Graduate Work Permit Letter

Post-Graduate Work Permit Letter will be issued automatically to each international learner who has been officially graduated from a post-secondary program.

These should not be requested separately. This is the letter international graduates will need to submit to IRCC along with their official transcripts upon graduation to apply for a Post-Graduate Work Permit. For more information about steps required to graduate from a program, and documentation automatically issued by the college upon official graduation, please refer to this web page.


Current and former learners can submit forms that they require to be filled out by the Office of the Registrar by either emailing a clear PDF copy to or dropping it off at the Front Counter of the Office of the Registrar. Hard copies of forms can also be mailed to the college.

Standard Letters: up to 5 business days

Specialized Letters: up to 10 business days

Official Form Requests: up to 10 business days

MyCreds FAQs

Please visit MyCreds FAQs web page for more information about how to use the platform to access your official documents.

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  • If you are currently studying in a post-secondary program at BVC, please register for your courses via mybvc to ensure your enrolments and fees are processed appropriately.
  • Cart total based on domestic tuition rates. For information about International Tuition rates please see Additional Fees Apply
  • If you anticipate applying for a student loan, your payment will be refunded to you based on your loan award once your funding has been received by BVC.

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