- September 01, 2021
- January 10, 2022
- In Class
- Any-time Online
Tuition & Fees
International: CAD $12,824
A full course load is 5 courses per term. Students may elect to take fewer courses each term; however, it will take longer to complete the program.
Be the important member of the veterinary office team that has essential administrative skills. Learn the common health issues of companion animals. Topics covered include financial management, veterinary computer software, client care, and veterinary terminology. Students also learn clinical assisting skills in animal handling and surgical instrument preparation. Graduates have excellent employment prospects with a high rate of recruitment.
This is a one year (two terms/30 weeks total) certificate program. A full course load is five courses per term. Students may elect to take fewer courses each term; however, it will take longer to complete the program.
The Veterinary Office Assistant Certificate program is also available online. This gives you the flexibility to study at home. Your online instructor is available to provide support and feedback through email.
Work Experience (Optional)
Work Experience (practicum) offers you the opportunity to use your new skills in the workplace, receive strong mentorship, gain valuable experience, and enjoy networking opportunities. Work Experience is offered as an unpaid, non-credit work placement scheduled immediately following the successful completion of all required courses (Calgary placement only).
Applicants must meet all eligibility criteria and follow the application process to be accepted into Work Experience. The application process aligns with the competitive nature of a job search and candidates are responsible for demonstrating a high level of professional and program expectations. Not all applicants are guaranteed a Work Experience placement.
Find out more! Work Experience
- Credit in English Language Arts 30-1 or minimum 65% in English Language Arts 30-2 or equivalent
- Credit in a Grade 10 math (excluding Math 10-4 and Math 16 levels)
Successful completion of the General Educational Development (GED) test that consists of five tests with a minimum score in the following sections:
- Interpreting Literature and Art: 520 minimum standard score
- Writing Skills: 520 minimum standard score
- Math Test: 450 minimum score
- Satisfactory results on the Bow Valley College Admissions Test
English Language Proficiency Requirements
For applicants whose first language is not English, please review English language proficiency requirements.
Course Listings Request More Information
"This program helped me land my dream job! I had always wanted to work in a veterinary clinic and Bow Valley College helped me transition to this new career where I have a dual role as a surgery technician assistant and a customer service team member. "
Curriculum subject to change.
Students may complete the courses in any order subject to prerequisites.
Veterinary Office Assistant
Health care settings are fast-paced environments that require employees to manage a variety of tasks. Many of these tasks require proficiency in the Microsoft Office Suite and keyboarding skills. This course is aimed at providing the knowledge and skills essential for computer applications and their operating system (Microsoft Office Suite 2016, Windows 10) for the health care settings. Keyboarding speed and accuracy are also emphasized.
Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, time management, communication, and diversity, learners apply strategies to enhance personal attributes and interpersonal relationships in the workplace.
Learners explore common fundamental topics within various healthcare settings with a focus on organizational structure, team member roles, safety, policies, and procedures. This course examines the importance and impact of legislation, regulations, and ethics required for success and employment in healthcare administration.
Medical Terminology I introduces learners to industry accepted language and conventions in health care. This course provides learners an opportunity to interpret and apply commonly used medical terms, symbols, and abbreviations.
Confident business communication requires learners to explore the changing landscape of digital media, while developing writing skills and techniques to compose competent, professional communications. In this course, learners explore research tools to aid in effective oral presentations and strengthen interpersonal skills to be an effective communicator in the Canadian workplace.
This course is an introduction to the health management of canine and feline companion animals. Learners begin with an exploration of canine and feline anatomy and physiology. Nutrition, common health issues, and preventative strategies are examined across the different life stages. Learners explore how to recognize emergency situations as they present at a veterinary clinic.
This course provides an overview of financial transactions for a veterinary office. Learners develop skills related to business math, banking, payroll, client invoicing, payment processing, and pet insurance.
Learners examine the scope of practice of the Veterinary Office Assistant (VOA) from a clinical skills perspective. The behaviour and handling of canine and feline patients in a clinical setting is discussed. Learners examine diagnostic and laboratory tools and procedures, procedures for the preparation and maintenance of the clinical environment, and the role of the VOA in preparing and caring for patients. The use of pharmaceuticals in the veterinary office is also discussed.
Prerequisites: HUCL1201 and HUCL1401
Veterinary clinics use medical software to increase practice efficiency. The Veterinary Office Assistant (VOA) must apply electronic medical record keeping skills which include data entry, inventory management, appointment scheduling, and invoicing.
Prerequisites: HUCL1201 and HUCL1401
Learners explore the role and responsibilities of the Veterinary Office Assistant (VOA). The focus is on developing verbal and written communication, reception management, client care, and administrative skills. Additionally, learners examine the role of the VOA in scheduling and supporting clients during euthanasia appointments.
Work Experience Courses
This course prepares learners for employment opportunities by developing marketing tools and skills for interviews.
Prerequisite: Completion of 15 program credits
This course will bridge classroom study with the Calgary workplace through experiential learning. Representing Bow Valley College, students will have opportunity to use their new technical skills; observe/integrate into office culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to their resumes; possibly gain employment or referral; and receive evaluation from Host. Regular attendance in placement is key to success. Open communication is maintained throughout placement among Students, Hosts and Student Engagement Officers. Students are required to complete and submit a Student's Evaluation at the conclusion of placement.
Successful completion of the work experience application process
- Completion and passing grades in all required program courses
- Completion of ADMN9998 Employment Preparation (non-credit)
- Completion of TOWES
- Minimum B- in MGMT1201, ADMN1701, HUCL1701
- Minimum overall GPA of 2.60
- Commitment (attendance, punctuality, professionalism), as determined jointly by Program Coordinator, Instructors, and Student Engagement Officer
- Student has been successfully placed with an approved host
The Veterinary Office Assistant Certificate is an intensive 30-week program that prepares graduates to provide effective office administration in animal-related environments such as veterinary clinics, animal hospitals, SPCA, veterinary supply companies, or animal shelters. This program focuses on competency in office administration including computer skills, scheduling, records, and financial management. Additional learning specific to veterinary and animal environments includes veterinary terminology and the day-to-day functioning of a veterinary office. This program includes training in select clinical skills to prepare graduates for additional tasks that may be carried out in the veterinary clinic, including the cleaning and sterilization of instruments, and animal handling.
People entering this profession are expected to facilitate the smooth operation of the veterinary office including dealing with and addressing the concerns of the public. Veterinary Office Assistants must be able to work effectively as part of a team and work well under pressure. They also need to have excellent communication, multi-tasking, and time and task management skills. A genuine interest in animals and their well-being is also essential.
Though optional and not a requirement to graduate, learners are encouraged to apply for Work Experience (practicum), as Work Experience directly bridges classroom study with the skills needed in the workplace. Learners have an opportunity to use their new technical skills; observe and integrate into the workplace culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to your resume; possibly gain extended employment or referral; and receive evaluation from the host.
Applicants must meet all eligibility criteria and follow the application process to be accepted into Work Experience. The application process aligns with the competitive nature of a job search. Candidates are responsible and demonstrate a high level of professional and program expectations. Not all applicants are guaranteed a Work Experience position.
Applications for Work Experience (4 to 6 week unpaid practicum) are accepted by Career Services with Work Experience scheduled to commence immediately following the successful completion of all required courses in the final term. Interviews and placements are arranged during final term through Career Services (Calgary placement only).
It is important to note that both ADMN9999 ($200) and prerequisite ADMN9998 ($150) are non-credit courses and therefore not covered by student loans; students are encouraged to budget accordingly.
There are over 200,000 dogs and cats in Calgary and surrounding areas. These pets are served by many veterinary clinics and animal health related organizations that could offer potential employment to graduates. Veterinary Office Assistants typically find work in a variety of veterinary clinics, veterinary specialist and emergency centres, kenneling facilities, humane and rescue societies, pharmaceutical corporations, and pet insurance agencies.
The Alberta Government provides up-to-date information on Alberta’s occupational profiles including wage and salary information. Click on the link to find out more.
Yes. The Chiu School of Business has many learners that return as adults and bring excellent life and work experience skills to their learning and new careers. Job opportunities for program graduates are significant regardless of age. Employers seek candidates who demonstrate maturity and sensibility.
Planning your course schedule according to availability and prerequisites requires some consideration.
Once you are a registered student in a program at the Chiu School of Business, our Academic Advising Team can also assist you with planning.
If you are taking an online course, you should make sure your computer has the following applications:
- Reliable internet access – DSL or cable connections are highly recommended.
- We recommend Windows 7 or 10 (preferred) or Mac OS software; Microsoft Office 2013 (minimum); Adobe Acrobat Reader; and a media player such as Adobe Flash Player, QuickTime, or Windows Media Player.
- Some courses might require additional software or applications packages. You will be given this information before starting the course.
- We recommend Mozilla Firefox, Google Chrome, and Safari as browsers. D2L does not work well with Internet Explorer.
The approximate cost of textbooks and other supplies is estimated at $750 per term.