- August 30 2018
- January 07 2019
- In Class
Tuition & Fees
Domestic: CAD $4,064
International: CAD $11,697
A full course load is 5 courses per term. Students may elect to take fewer courses each term; however, it will take longer to complete the program.
The Dental Business Assistant Certificate prepares you to manage the office workflow in a dental practice. Students learn dental science, charting, business communication, billing, financial management, and computer skills. Graduates have excellent employment prospects with a high rate of recruitment.
This is a one-year (two terms/30 weeks total) certificate program. A full course load is five courses per term. Students may elect to take fewer courses each term; however it will take longer to complete the program.
Plan the sequence of your courses!
- Credit in English 30-1 or minimum 65% in English 30-2 or equivalent
- Credit in a Grade 10 math (excluding Math 10-4 and Math 16 levels)
Successful completion of the General Educational Development (GED) test that consists of five tests with a minimum score in the following sections:
- Interpreting Literature and Art: 520 minimum standard score
- Writing Skills: 520 minimum standard score
- Math Test: 450 minimum score
- Satisfactory results on the Bow Valley College Admissions Test
English Language Proficiency Requirements
For applicants whose first language is not English, please review English language proficiency requirements.
"I learned a lot and gained confidence and skills to make a career change. I achieved my goal and got a job as an appointment coordinator and office administrator in an orthodontic office. I would recommend the college to anyone."
Dental Business Assistant Graduate 2016
Curriculum subject to change. Current students should confirm program requirements with their academic advisor.
Dental Business Assistant
Health care settings are fast-paced environments that require employees to manage a variety of tasks. Many of these tasks require proficiency in the Microsoft Office Suite and keyboarding skills. This course is aimed at providing the knowledge and skills essential for computer applications and their operating system (Microsoft Office Suite 2016, Windows 10) for the health care settings. Keyboarding speed and accuracy are also emphasized.
Note: Learners with prior credit in MGMT1302 cannot take ADMN1104.
Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, time management, communication, and diversity, learners apply strategies to enhance personal attributes and interpersonal relationships in the workplace.
Learners explore interdisciplinary topics and skills required for success and employment in a health agency, including an understanding of healthcare organizations and structure, team member roles and dynamics, safety and infection control, organizational policies and procedures and the importance of laws, regulations and ethics in the healthcare setting. An overview of the Canadian and Alberta healthcare systems, current trends and issues that affect health delivery and individual choices are also examined.
This course offers instruction in the language of medical terminology and teaches you how to read and interpret commonly used medical terms, symbols and abbreviations. Topics include rules, prefixes, suffixes, root, combining forms, and basic introduction to body systems.
Confident business communication requires learners to explore the changing landscape of digital media, while developing writing skills and techniques to compose competent, professional communications. In this course, learners explore research tools to aid in effective oral presentations and strengthen interpersonal skills to be an effective communicator in the Canadian workplace.
Dental Business Assistants (DBAs) are the first point of contact within the dental office and have a vital role in creating a positive experience for everyone who enters the facility. DBAs manage phones, mail, appointments, and records with clients and external stakeholders. DBAs also ensure that the dental office is operating efficiently by organizing meetings and managing supplies and inventory. This course explores the administrative skills required in a successful dental office.
Prerequisites: HUCL1201 Introduction to Health Care Fundamentals
Accuracy in financial calculations results in proper client billing, correct pay for employees, and managerial confidence in the accounting practices of the dental office. This course refreshes the learner's mathematical skills and provides the foundational knowledge in administration of financial management and billing in a dental office.
This course provides instruction in the language of dental terminology and how to interpret commonly used dental terms, symbols and abbreviations. Topics include anatomy relating to dentistry and dental charting. This course also provides an introduction to common dental procedures, treatments and materials in a dental office.
This course includes the skills of establishing client files, scheduling appointments, maintaining recall systems, coding dental procedures, and billing. Practice is provided by the use of a clinical and practice-management software application.
Prerequisites: HUCL1201 and HUCL1401
Required Course ElectivesChoose 1 course from the following
The central theme of the course focuses on the relationship between thinking, human behaviour, and organizational effectiveness. Opportunity is provided for learners to experience incidental learning as they evaluate their own behaviour. Learners explore how concepts and ideas pertaining to human behaviour can transform self, relationships, and the workplace.
Interpersonal communication impacts our personal and professional lives, and therefore is an essential skill to learn and practice. The foundation of this course focuses on understanding and being understood by others. Topics that have a profound impact on communication are examined, including the role of listening skills and perceptions, managing emotions, and the power of non-verbal communication. The learner is encouraged to integrate effective strategies to improve the communication process, the climate in which it happens and the relational dynamics that are critical for successful communication.
Work Experience Courses
This course prepares learners for employment opportunities by developing marketing tools and skills for interviews.
Prerequisite: Completion of 15 program credits
Through experiential learning, this course bridges classroom study with the Calgary workplace. Representing Bow Valley College, learners will have opportunity to use their new technical skills; observe and integrate into office culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to their resume; possibly gain extended employment or referral; and receive evaluation from Employer. Open communication is maintained throughout the work term between Learners, Hosts and Student Engagement Officers.
- Completion and passing grades in all required program courses
- Completion of ADMN9998 Employment Preparation (non-credit)
- Completion of TOWES
- Minimum B- in Communication Fundamentals, Business Communications or Legal Office Communications
- Minimum program GPA of 2.60
- Commitment (attendance, punctuality, professionalism), as determined jointly by Program Coordinator, Instructors and Student Engagement Officer
The Dental Business Assistant Certificate is an intensive 30-week program that prepares graduates to work in front administration positions within a dental office environment. Dental business assistants greet patients, answer telephones, schedule appointments, handle dental billing and bookkeeping, as well as maintain client records.
It is important to be aware that the focus of this program is on the administration of a dental office. The program does not provide training on topics related to chair side procedures nor preparation for the National Dental Assisting Examination Board (NDAEB) examination.
People entering this profession are expected to facilitate the smooth operation of the dental office including addressing the concerns of the public. They also need to have excellent communication, multi-tasking, time and task management skills. Dental business assistants need to work effectively as part of a team and work well under pressure.
Approximately 93% of Bow Valley College certificate graduates are employed in the field of their education. Employment prospects for dental business assistants are projected to remain strong over the next five years due to an increasing population, shortage of dental staff to meet the demand for dental care, and retirements. In addition, improvements in technology and dental insurance coverage have made dental services more accessible. Many new positions will be created each year in addition to job openings created by employment turnover. Employment turnover is expected to increase as members of the baby boom generation retire over the next few years. For more information on this occupation, click on the link:
Salaries vary a great deal depending on the qualifications and the responsibilities involved. The Alberta Government provides up-to-date information on Alberta’s occupational profiles including wage and salary information. Click on the link to find out more.
Work experience is optional. Learners can expect to be placed in dental offices and centres located in or near Calgary.
Work Experience gives you the chance to use your new skills in the workplace. You'll receive strong mentorship, gain valuable experience, and enjoy networking opportunities.
Work experience is an unpaid, non-credit job placement within Calgary. It's scheduled right after you've completed your required courses and lasts 4-6 weeks, depending on your program.Work Experience is competitive and final acceptance for placement is subject to departmental approval.
- You must apply in the first semester of your program. You'll get approval once you meet all prerequisites.
- You'll have to write the Test of Workplace Essential Skills (TOWES) during your first term. The TOWES credential is one prerequisite for Work Experience eligibility.
- You also have to pay for and successfully complete the Employment Preparation course ADMN9998 beforehand. The course fee is $150, and is not covered by student loans.
- Once you have a Work Experience placement (ADMN9999) in Calgary, you'll complete the full-time work over 4 to 6 weeks. Work experience is scheduled immediately after the completion of all the required program courses. You cannot register for ADMN9999 after graduation. Course fee is $200 and is not covered by student loans.
Planning your course schedule according to availability and prerequisites requires some consideration.
Plan the sequence of your courses with this 2018/19 schedule.
Once you are a registered student in a program at the Chiu School of Business, our student engagement officers can also assist you with planning.
Yes. The Chiu School of Business has many learners that return as adults and bring excellent life and work experience skills to their learning and new careers. Job opportunities for program graduates are significant regardless of age. Employers seek candidates who demonstrate maturity and sensibility.
Please visit the full-time course credits pages for details for each program.
If you are taking an online course, you should make sure your computer has the following applications:
- Reliable internet access – DSL or cable connections are highly recommended.
- We recommend Windows 7 or 10 (preferred) or Mac OS software; Microsoft Office 2013 (minimum); Adobe Acrobat Reader; and a media player such as Adobe Flash Player, QuickTime, or Windows Media Player.
- Some courses might require additional software or applications packages. You will be given this information before starting the course.
- We recommend Mozilla Firefox, Google Chrome, and Safari as browsers. D2L does not work well with Internet Explorer.
The approximate cost of textbooks and other supplies is estimated at $750 per term.