- August 29, 2019
- January 07, 2020
- In Class
Tuition & Fees
International: CAD $12,412
A full course load is 5 courses per term. Students may elect to take fewer courses each term; however, it will take longer to complete the program.
The Dental Business Assistant Certificate prepares you to manage the office workflow in a dental practice. Students learn dental science, charting, business communication, billing, financial management, and computer skills. Graduates have excellent employment prospects with a high rate of recruitment.
This is a one-year (two terms/30 weeks total) certificate program. A full course load is five courses per term. Students may elect to take fewer courses each term; however it will take longer to complete the program.
Plan the sequence of your courses! These course planners are for prospective students only. If you are a current student, please refer to your D2L program page from program planners.
Work Experience (Optional)
Work Experience (practicum) offers you the opportunity to use your new skills in the workplace, receive strong mentorship, gain valuable experience, and enjoy networking opportunities. Work Experience is offered as an unpaid, non-credit work placement scheduled immediately following the successful completion of all required courses (Calgary placement only).
Applicants must meet all eligibility criteria and follow the application process to be accepted into Work Experience. The application process aligns with the competitive nature of a job search and candidates are responsible for demonstrating a high level of professional and program expectations. Not all applicants are guaranteed a Work Experience placement.
Find out more! Work Experience
- Credit in English Language Arts 30-1 or minimum 65% in English Language Arts 30-2 or equivalent
- Credit in a Grade 10 math (excluding Math 10-4 and Math 16 levels)
Successful completion of the General Educational Development (GED) test that consists of five tests with a minimum score in the following sections:
- Interpreting Literature and Art: 520 minimum standard score
- Writing Skills: 520 minimum standard score
- Math Test: 450 minimum score
- Satisfactory results on the Bow Valley College Admissions Test
Successful completion (65% or C grade) in each of the four designated Career Program Pathway - Business courses offered by the School of Foundational Learning and a passing grade in one designated business course offered by the Chiu School of Business.
English Language Proficiency Requirements
For applicants whose first language is not English, please review English language proficiency requirements.
Course Listings Request More Information
Prospective Student Centre
South Campus – Main Floor
International Learner Applicants
North Campus – Third Floor
"I learned a lot and gained confidence and skills to make a career change. I achieved my goal and got a job as an appointment coordinator and office administrator in an orthodontic office. I would recommend the college to anyone."
Dental Business Assistant Graduate 2016
Curriculum subject to change. Current students should confirm program requirements with their academic advisor.
Dental Business Assistant
Health care settings are fast-paced environments that require employees to manage a variety of tasks. Many of these tasks require proficiency in the Microsoft Office Suite and keyboarding skills. This course is aimed at providing the knowledge and skills essential for computer applications and their operating system (Microsoft Office Suite 2016, Windows 10) for the health care settings. Keyboarding speed and accuracy are also emphasized. Anti-requisites: MGMT1302
Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, time management, communication, and diversity, learners apply strategies to enhance personal attributes and interpersonal relationships in the workplace.
Learners explore interdisciplinary topics and skills required for success and employment in a health agency, including an understanding of healthcare organizations and structure, team member roles and dynamics, safety and infection control, organizational policies and procedures and the importance of laws, regulations and ethics in the healthcare setting. An overview of the Canadian and Alberta healthcare systems, current trends and issues that affect health delivery and individual choices are also examined.
This course offers instruction in the language of medical terminology and teaches you how to read and interpret commonly used medical terms, symbols and abbreviations. Topics include rules, prefixes, suffixes, root, combining forms, and basic introduction to body systems.
Confident business communication requires learners to explore the changing landscape of digital media, while developing writing skills and techniques to compose competent, professional communications. In this course, learners explore research tools to aid in effective oral presentations and strengthen interpersonal skills to be an effective communicator in the Canadian workplace.
Dental Business Assistants (DBAs) are the first point of contact within the dental office and have a vital role in creating a positive experience for everyone who enters the facility. DBAs manage phones, mail, appointments, and records with clients and external stakeholders. DBAs also ensure that the dental office is operating efficiently by organizing meetings and managing supplies and inventory. This course explores the administrative skills required in a successful dental office.
Accuracy in financial calculations results in proper client billing, correct pay for employees, and managerial confidence in the accounting practices of the dental office. This course refreshes the learner's mathematical skills and provides the foundational knowledge in administration of financial management and billing in a dental office.
This course provides instruction in the language of dental terminology and how to interpret commonly used dental terms, symbols and abbreviations. Topics include anatomy relating to dentistry and dental charting. This course also provides an introduction to common dental procedures, treatments and materials in a dental office.
This course includes the skills of establishing client files, scheduling appointments, maintaining recall systems, coding dental procedures, and billing. Practice is provided by the use of a clinical and practice-management software application.
Prerequisites: HUCL1201 and HUCL1401
Required Course ElectivesChoose 1 course from the following
The central theme of the course focuses on the relationship between thinking, human behaviour, and organizational effectiveness. Opportunity is provided for learners to experience incidental learning as they evaluate their own behaviour. Learners explore how concepts and ideas pertaining to human behaviour can transform self, relationships, and the workplace.
Interpersonal communication impacts our personal and professional lives, and therefore is an essential skill to learn and practice. The foundation of this course focuses on understanding and being understood by others. Topics that have a profound impact on communication are examined, including the role of listening skills and perceptions, managing emotions, and the power of non-verbal communication. The learner is encouraged to integrate effective strategies to improve the communication process, the climate in which it happens and the relational dynamics that are critical for successful communication.
Work Experience Courses
This course prepares learners for employment opportunities by developing marketing tools and skills for interviews.
Prerequisite: Completion of 15 program credits
This course will bridge classroom study with the Calgary workplace through experiential learning. Representing Bow Valley College, students will have opportunity to use their new technical skills; observe/integrate into office culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to their resumes; possibly gain employment or referral; and receive evaluation from Host. Regular attendance in placement is key to success. Open communication is maintained throughout placement among Students, Hosts and Student Engagement Officers. Students are required to complete and submit a Student's Evaluation at the conclusion of placement.
Successful completion of the work experience application process
- Completion and passing grades in all required program courses
- Completion of ADMN9998 Employment Preparation (non-credit)
- Completion of TOWES
- Minimum B- in MGMT1201, ADMN1701, HUCL1701
- Minimum overall GPA of 2.60
- Commitment (attendance, punctuality, professionalism), as determined jointly by Program Coordinator, Instructors, and Student Engagement Officer
- Student has been successfully placed with an approved host
The Dental Business Assistant Certificate is an intensive 30-week program that prepares graduates to work in front administration positions within a dental office environment. Dental business assistants greet patients, answer telephones, schedule appointments, handle dental billing and bookkeeping, as well as maintain client records.
It is important to be aware that the focus of this program is on the administration of a dental office. The program does not provide training on topics related to chair side procedures nor preparation for the National Dental Assisting Examination Board (NDAEB) examination.
People entering this profession are expected to facilitate the smooth operation of the dental office including addressing the concerns of the public. They also need to have excellent communication, multi-tasking, time and task management skills. Dental business assistants need to work effectively as part of a team and work well under pressure.
Approximately 93% of Bow Valley College certificate graduates are employed in the field of their education. Employment prospects for dental business assistants are projected to remain strong over the next five years due to an increasing population, shortage of dental staff to meet the demand for dental care, and retirements. In addition, improvements in technology and dental insurance coverage have made dental services more accessible. Many new positions will be created each year in addition to job openings created by employment turnover. Employment turnover is expected to increase as members of the baby boom generation retire over the next few years. For more information on this occupation, click on the link:
Salaries vary a great deal depending on the qualifications and the responsibilities involved. The Alberta Government provides up-to-date information on Alberta’s occupational profiles including wage and salary information. Click on the link to find out more.
Though optional and not a requirement to graduate, learners are encouraged to apply for Work Experience (practicum), as Work Experience directly bridges classroom study with the skills needed in the workplace. Learners have an opportunity to use their new technical skills; observe and integrate into the workplace culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to your resume; possibly gain extended employment or referral; and receive evaluation from the host.
Applicants must meet all eligibility criteria and follow the application process to be accepted into Work Experience. The application process aligns with the competitive nature of a job search. Candidates are responsible and demonstrate a high level of professional and program expectations. Not all applicants are guaranteed a Work Experience position.
Applications for Work Experience (4 to 6 week unpaid practicum) are accepted by the Student Engagement Officer with Work Experience scheduled to commence immediately following the successful completion of all required courses in the final term. Interviews and placements are arranged during final term through the Student Engagement Officer (Calgary placement only).
It is important to note that both ADMN9999 ($200) and prerequisite ADMN9998 ($150) are non-credit courses and therefore not covered by student loans; students are encouraged to budget accordingly.
Planning your course schedule according to availability and prerequisites requires some consideration.
Plan the sequence of your courses with this 2019 schedule.
Once you are a registered student in a program at the Chiu School of Business, our student engagement officers can also assist you with planning.
If you are taking an online course, you should make sure your computer has the following applications:
- Reliable internet access – DSL or cable connections are highly recommended.
- We recommend Windows 7 or 10 (preferred) or Mac OS software; Microsoft Office 2013 (minimum); Adobe Acrobat Reader; and a media player such as Adobe Flash Player, QuickTime, or Windows Media Player.
- Some courses might require additional software or applications packages. You will be given this information before starting the course.
- We recommend Mozilla Firefox, Google Chrome, and Safari as browsers. D2L does not work well with Internet Explorer.
The approximate cost of textbooks and other supplies is estimated at $750 per term.