Career Lab is a no-cost program that helps you get employed with a job in customer service through online courses and career coaching support. Customer service is a transferrable skill that is important in every job from engineers to business management, software developers to admin professionals, and so much more.

Take the customer service assessment, powered by Ametros Learning and IBM, to attain a Bow Valley College micro-credential that demonstrates competency in the following desirable customer service skills:

  • Active Listening
  • Adaptability
  • Empathy
  • Knowledge Management
  • Persuasion
  • Problem Solving
  • Professional and Positive Communication
  • Self Control
  • Taking Responsibility

Online customer service courses are also offered on the D2L (Desire to Learn) platform for participants to improve on the above competencies.

Career Coach Team

Career coaches will help you virtually to:

  • Build your resume and cover letter
  • Practice mock interviews
  • Discover community career services and resources
  • Create a career action plan

Program Eligibility:

To be eligible for this program you must:

  • Be a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada
  • Be a minimum of 18 years old
  • Be unemployed or underemployed or looking for meaningful employment

Funded by: Alberta Community Social Services


Contact us

T2G 4V1
Calgary, Alberta, Canada
300 - 6 Avenue SE
Bow Valley College - West Campus  


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  • If you are currently studying in a post-secondary program at BVC, please register for your courses via mybvc to ensure your enrolments and fees are processed appropriately.
  • Cart total based on domestic tuition rates. For information about International Tuition rates please see Additional Fees Apply
  • If you anticipate applying for a student loan, your payment will be refunded to you based on your loan award once your funding has been received by BVC.

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