Customer Service – Online
This course helps you assess your customer-service strengths and determine areas for improvement. It examines the ways that inflection, empathy, and active listening impact communication with customers. Learn techniques for improving communication and responding to customers. Explore effective ways of dealing with customers' complaints and strategies for maintaining a positive service attitude. Develop a service promise.
$295.00 plus GST
Online Only* (20 hrs)
*Ongoing registration
For more information about this course please call 403-410-1595 or email continuingeducation@bowvalleycollege.ca
** This course is eligible for 10% Alumni discount. Click here for more details.**
