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Administrative Professional Certificate

Testimonial for the Administrative Professional Certificate

Description: As the role of the administrative assistant is rapidly changing and growing in scope and complexity, this program provides the practical skills and knowledge to take on a wide range of responsibilities related to office work. Learn software applications, keyboarding, administrative procedures, information administration, and communications, as well as a range of interpersonal skills that make you an effective and skilled member of any office environment.

Time Commitment: This is a one year (2 terms / 30 weeks total) Certificate program. A full course load per semester includes 5 courses. Students may elect to take fewer courses each semester; however it will take longer to complete the program.

Online Option: The Administrative Professional Certificate program is also available online offering you the flexibility to study at home. As you work through a course, your instructor is available to answer questions, explain concepts and provide continuous support and feedback via e-mail.


Courses in Program

Please review course availability when putting together your schedule. Download the Program Breakdown schedule here

Students may complete the courses in any order subject to prerequisites.

Take a look at the sample course planner for this program. 

Semester dates and other important dates: Important Dates

Please note that the last day for Fall Term is December 19, 2017 for all Chiu School of Business programs. 

Core courses

Click on the blue box to view the course description and any prerequisite courses.  * Indicates course that is also available online.

ADMN1101 - Keyboarding/Skillbuilding I (3 credits)*

In this course, learners focus on the mastery of the alphabetic and numeric keyboard, keying by touch-typing and correct technique. Learners with previous keyboarding experience have the opportunity to improve their technique to achieve higher speed and better accuracy.

Generally available:
In-class: Fall & Winter Terms
Online:  Fall, Winter & Spring Terms

Prerequisite(s):
None

ADMN1201 - Office Procedures I (3 credits)*

This course focuses on records management and organizational structure in the Canadian office setting. Learners explore strategies for adapting to the office culture with an emphasis on professional work relationships, understanding employer expectations and managing time effectively in the workplace. 

Generally available:

In-class: Fall & Winter Terms
Online:  Fall, Winter & Spring Terms

Prerequisite(s):
None

ADMN1202 - Office Procedures II (3 credits) *

This course provides the student with a broad overview of skills and procedures necessary to provide administrative services in a professional office. Building on the skills developed in ADMN1201 Office Procedures I, topics include front line reception, managing incoming and outgoing mail, travel arrangements, and meeting and conference planning. 

Generally available:
In-class: Winter & Spring Terms 
Online:  Fall, Winter & Spring Terms

Prerequisite(s):
ADMN1201 - Office Procedures I

ADMN1203 - Business Technology (3 credits)[Online only]*

The use of business technology is essential to effectively manage information required in today's businesses and networked environments. In this course, learners gain hands-on experience in managing and customizing Microsoft Outlook as well as using cloud-computing web applications and social media sites.

Generally available:
Online: Fall, Winter & Spring Terms

Prerequisite(s):
ADMN1301 - Document Processing 
ADMN1201 - Office Procedures l 

ADMN1301 - Document Processing (3 credits)*

Learners apply word processing features to produce accurate and professional business documents. By formatting memos, letters, tables and reports, learners explore proper and consistent document layout and text placement.  

Generally available:
In-class: Fall & Winter Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
None

ADMN1303 - Advanced Office Applications (3 credits)*

This course builds on the skills developed in ADMN1301 Document Processing and MGMT1303 Office Finances and Spreadsheets with the addition of electronic presentation skills. Learners apply advanced features in Microsoft Word and Excel while also developing new skills in Microsoft PowerPoint.

Generally available:
In-class: Winter & Spring Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
ADMN1301 - Document Processing 
MGMT1303 - Office Finances and Spreadsheets 

ADMN1401 - Business Focus Simulation (3 credits)*

In this course, learners assume the role of an Administrative Assistant and carry out daily office administrative functions. By applying skills developed in previous administrative professional courses, learners are given an opportunity to make decisions, show initiative, manage time, create documents, use research skills, and follow office guidelines and procedures. It is recommended that ADMN1303 Advanced Office Applications is taken prior to or concurrently when enrolling in this course. 

Generally available:
In-class: Winter & Spring Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
ADMN1201 - Office Procedures I
ADMN1301 - Document Processing 
ADMN1701 - Communication Fundamentals
MGMT1303 - Office Finances and Spreadsheets

ADMN1701 - Communication Fundamentals (3 credits)*

This course focuses on learners developing skills to improve communication within a workplace setting.  Emphasis is placed on the importance of correct and current business English in written and oral communication. Learners can enhance written communication skills and techniques by composing, revising, and editing a variety of business correspondence. 

Generally available:
In-class: Fall & Winter Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
None

MGMT1303 - Office Finances and Spreadsheets(3 credits)*

Many businesses use spreadsheets to organize, analyze, and evaluate data. The role of the office administrator often involves creating and maintaining spreadsheets for use in business. This course offers a comprehensive introduction to Microsoft Excel and illustrates how to utilize Microsoft Excel to complete administrative functions. Learners are also introduced to the role of an administrative professional in maintaining office finances and how to use Microsoft Excel to perform these tasks.

Generally available:
In-class: Fall & Winter Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
None

Plus one of the following electives

ADMN1102 - Keyboarding/Skillbuilding ll (3 credits)*

In this course, learners build on the skills developed in Keyboarding/ Skillbuilding I. Learners key by touch-typing and apply ergonomic techniques to increase accuracy and speed. Learners work on keyboarding drills containing both general and legal terminology. 

Generally available:
In-class: Winter Term
Online: Fall, Winter & Spring Terms 

Prerequisite(s):
ADMN1101 - Keyboarding/Skillbuilding I

HRES1101 - Organizational Behaviour (3 credits)*

The study of what people think, feel, and do in and around organizations is key to the search for best practice methods and organizational effectiveness. Throughout this course, we will focus on human behavior from an individual, group, and organization perspective while analyzing key elements which influence human behavior and thinking. In addition to the theory component, students will also have an opportunity to develop critical thinking skills through group work, discussion, research, and personal reflection

Generally available:
In-class: Fall, Winter & Spring Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
None

HRES2201 - Introduction to Human Resources (3 credits)*

This course focusses on the importance of aligning human resource practices with organizational strategies and employment legislative acts. Through an exploration of workforce planning, recruitment, selection, orientation, learning and development, performance management, total rewards and recognition, learners reflect on the process of recruiting and retaining employees to achieve an engaged workforce. Trend analysis includes discussion on workplace health and safety.

Generally available:
In-class: Fall, Winter & Spring Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
None

HUCL1101 - Role Concepts in Health Care (3 credits) [Online Only]*

This course introduces the role of the Health Administrative Assistant and explores the concepts of basic needs, wellness, diversity, time management, communication and conflict resolution in the health care environment. Please note that this course is only available online.

Generally available:
Online: Fall, Winter & Spring Terms

Prerequisite(s):
None

LEGL1201 - Introduction to the Legal Profession (3 credits)*

This course provides a summary of the fundamental aspects of the Canadian legal system and the role of legal assistants in that system. The principle of tort, contract law, and employment law are also introduced.

Generally available:
In-class: Fall & Winter Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
None

MKTG1101 - Introduction to Marketing (3 credits)*

Learners are introduced to concepts aimed at providing a solid foundation of marketing principles and the role marketing plays in business. Emphasizing a holistic approach, learners have the opportunity to analyze and apply the marketing mix. Key concepts include product, price, placement, and promotion (4Ps), the Integrated Marketing Communications Mix (IMC), market research, and consumer behaviour. 

Generally Available:
In-class: Fall, Winter & Spring Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
None

MGMT1101 - Introduction to Management (3 credits)*

Learners are introduced to concepts, terms, and theories which provide an understanding of the principles of management. Key functions of management, including planning, organizing, leading, and controlling, are addressed. The exploration of key functional areas assists learners in developing their own managerial practice. Learners are informed of the vital role a manager plays in an organization.

Generally available:
In-class: Fall, Winter & Spring Terms
Online: Fall, Winter & Spring Terms

Prerequisite(s):
None

Optional Employment Preparation

This online course cultivates skills in job search strategies, cover letter and resume preparation, effective interview and development of a career portfolio. This course is open to all Administrative Professional Certificate learners. 

ADMN9988 Employment Preparation  (optional, non-credit)

This course gives you the tools that will help you stand out in a competitive job market. It is important to note that the course fee ($150) is not covered by student loans, as the course is non-credit. THIS COURSE IS NOT A REQUIRED COURSE TO GRADUATE.

Prerequisite: 15 program credits

Generally available
Online: Fall, Winter & Spring semesters

Optional Work Experience

Work Experience (workplace practicum) offers you the opportunity to use your new skills in the workplace, receive strong mentorship, gain valuable experience, and enjoy networking opportunities. Work Experience is offered as an unpaid, non-credit work placement scheduled at the completion of all your required courses. Work Experience is competitive and final acceptance for placement is subject to departmental approval. 

ADMN9999 Work Experience  (optional, non-credit)

This course bridges curriculum study with the Calgary workplace through experiential learning. The length of Work Experience is 4 weeks, full-time hours.  

Learners will have an opportunity to:

  • Use their new technical skills;
  • Observe/integrate into office culture;
  • Work on soft skills/communication skills;
  • Network with industry colleagues;
  • Gain references and add experience to their resumes;
  • Possibly gain employment or referral;
  • Receive evaluation from the host. 

It is important to note that the course fee ($200) is not covered by student loans as the course is non-credit. 

Prerequisites: 

  • Passing grades in all required courses, including ADMN9998 Employment Preparation.
  • Minimum grade B- in ADMN1701, MGMT1201 or LEGL1301.
  • Minimum cumulative GPA of 2.6.
  • Completion of TOWES.
  • Demonstrated commitment to learning and professionalism.

Important Notes:

  • ADMN9999 Work Experience is scheduled immediately following completion of all required courses in your program.  
  • Learners are not permitted to register for ADMN9999 after graduating.All practicum placements are within Calgary.

Contact a Student Engagement Officer for further details regarding Optional Work Experience. 

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