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Administrative Professional Certificate

Testimonial for the Administrative Professional Certificate

Description: As the role of the administrative assistant is rapidly changing and growing in scope and complexity, this program provides the practical skills and knowledge to take on a wide range of responsibilities related to office work. Learn software applications, keyboarding, administrative procedures, information administration, and communications, as well as a range of interpersonal skills that make you an effective and skilled member of any office environment.

Time Commitment: This is a one year (2 terms / 30 weeks total) Certificate program. A full course load per semester includes 5 courses. Students may elect to take fewer courses each semester; however it will take longer to complete the program.

Online Option: The Administrative Professional Certificate program is also available online offering you the flexibility to study at home. As you work through a course, your instructor is available to answer questions, explain concepts and provide continuous support and feedback via e-mail.


Courses in Program

Please review course availability when putting together your schedule. Download the Program Breakdown for  classroom delivery or the online delivery schedule.

Semester dates and other important dates: Important Dates

Core courses

Click on the blue box to view the course description and any prerequisite courses.  * Indicates course that is also available online.

ADMN 1101 - Keyboarding/Skillbuilding I (3 credits)*

In this course, learners focus on the mastery of the alphabetic and numeric keyboard, keying by touch-typing and correct technique. Learners with previous keyboarding experience have the opportunity to improve their technique to achieve higher speed and better accuracy.

Available:
In-class: Fall 2016 & Winter 2017 Semesters
Online:  Fall 2016, Winter 2017, & Spring 2017 Semesters

Prerequisite(s):
None

ADMN 1201 - Office Procedures I (3 credits)*

This course focuses on records management and organizational structure in the Canadian office setting. Learners explore strategies for adapting to the office culture with emphasis on professional work relationships, understanding employer expectations and managing time effectively in the workplace. 

Available:

In-class: Fall 2016 & Winter 2017 Semesters
Online:  Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

ADMN 1202 - Office Procedures II (3 credits) [Online only]*

This course provides the student with a broad overview of skills and knowledge necessary to provide efficient and effective administrative services in the modern office. Topics include front line reception, managing incoming and outgoing mail, travel arrangements, and meetings and conferences. 

Available:
Online:  Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
ADMN 1201 - Office Procedures I

ADMN 1203 - Business Technology (3 credits)*

In this course students will become technology-savvy, learning how Microsoft Outlook, Social Media and Cloud computing are used to effectively enhance communication and increase efficiencies in the workplace. Instruction will include functionality and direct application of these technologies in business.

Available:
In-class:     Winter 2017 & Spring 2017 Semesters
Online:      Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
ADMN 1301 - Document Processing 
ADMN1201 - Office Procedures l 

ADMN 1301 - Document Processing (3 credits)*

Learners apply word processing features to produce accurate and professional business documents. By formatting memos, letters, tables and reports, learners explore proper and consistent document layout and text placement.  

Available:
In-class: Fall 2016 & Winter 2017 Semesters
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

ADMN 1303 - Advanced Office Applications (3 credits)*

This course builds on the skills developed in Document Processing and Office Finances and Spreadsheets with the addition of presentation skills. Students will learn and apply advanced features in Microsoft Word and Excel while also learning new skills in Microsoft PowerPoint.  

Available:
In-class: Winter 2017 & Spring 2017 Semesters
Online: Winter 2017 & Spring 2017  Semesters

Prerequisite(s):
ADMN 1301 - Document Processing 
MGMT 1303 - Office Finances and Spreadsheets 

ADMN 1401 - Business Focus Simulation (3 credits)*

This course simulates a real office environment. Students will play the role of Administrative Assistant, where they will carry out the daily administrative functions of that office. Learners will apply their previous as well as their current learning to make decisions, show initiative, manage time, be a problem solver, create documents from minimal information, use research skills, and follow guidelines for creating business documents.

Available:
In-class: Winter 2017 & Spring 2017 Semesters
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
ADMN 1201 - Office Procedures I
ADMN 1301 - Document Processing 
ADMN 1701 - Communication Fundamentals
MGMT 1303 - Office Finances and Spreadsheets

ADMN 1701 - Communication Fundamentals (3 credits)*

This course focuses on learners developing skills to improve communication within a workplace setting.  Emphasis is placed on the importance of correct and current business English in written and oral communication. Learners can enhance written communication skills and techniques by composing, revising, and editing a variety of business correspondence. 

Available:
In-class: Fall 2016 & Winter 2017 Semesters
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

MGMT 1303 - Office Finances and Spreadsheets(3 credits)*

Many businesses use spreadsheets to organize, analyze, and evaluate data. The role of the office administrator often involves creating and maintaining spreadsheets for use in business. This course offers a comprehensive introduction to Microsoft Excel and illustrates how to utilize Microsoft Excel to complete administrative functions. Learners are also introduced to the role of an administrative professional in maintaining office finances and how to use Microsoft Excel to perform these tasks.

Available:
In-class: Fall 2016 & Winter 2017 Semesters
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

Plus one of the following electives

ADMN 1501 - Introduction to Petroleum (3 credits) [Online only]*

This course will provide a comprehensive overview of the oil and gas sector. The course will examine issues that are related to the oil and gas sector from a local Alberta standpoint, but will also address issues or information that focuses on global outlook in order to give you the big picture perspective of the oil and gas industry.

Available:
Online:  Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

ADMN 1601 - Timed Production (3 credits)[Online only]*

This course builds on the skills and techniques developed in ADMN 1101 - Keyboarding/Skillbuilding I. Students will key by touch and with correct technique to continue to increase their speed and accuracy. Timed production will also be a main focus.

Available:
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
ADMN 1101 - Keyboarding/Skillbuilding I

HRES 1101 - Organizational Behaviour (3 credits)*

The study of what people think, feel, and do in and around organizations is key to the search for best practice methods and organizational effectiveness. Throughout this course, we will focus on human behavior from an individual, group, and organization perspective while analyzing key elements which influence human behavior and thinking. In addition to the theory component, students will also have an opportunity to develop critical thinking skills through group work, discussion, research, and personal reflection

Available:
In-class: Fall 2016, Winter 2017 & Spring 2017 Semesters
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

HRES 2201 - Introduction to Human Resources (3 credits)*

This course focusses on the importance of aligning human resource practices with organizational strategies and employment legislative acts. Through an exploration of workforce planning, recruitment, selection, orientation, learning and development, performance management, total rewards and recognition, learners reflect on the process of recruiting and retaining employees to achieve an engaged workforce. Trend analysis includes discussion on workplace health and safety.

Available:
In-class: Fall 2016, Winter 2017 & Spring 2017 Semesters
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

HUCL 1101 - Role Concepts in Health Care (3 credits)*

This course introduces the role of the Health Administrative Assistant and explores the concepts of basic needs, wellness, diversity, time management, communication and conflict resolution in the health care environment. Please note that this course is only available online.

Available:
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

LEGL 1201 - Introduction to the Legal Profession (3 credits)*

This course provides an overview of the fundamental aspects of the Canadian Legal System, and the role of Legal Assistants in that system with an overview of the principle of tort, contract law, and employment law.

Available:
In-class: Fall 2016, Winter 2017 & Spring 2017 Semesters
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

MKTG 1101 - Introduction to Marketing (3 credits)*

This course introduces various marketing concepts and practices. Topics include: market research, consumer motivation, buyer behaviour patterns, the industrial market, product planning and development, distribution channels, the price system, personal selling and advertising.

Available:
In-class: Fall 2016, Winter 2017 & Spring 2017 Semesters
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

MGMT 1101 - Introduction to Management (3 credits)*

This course will introduce students to the principles of management and leadership. Students will review the major managerial processes of planning, organizing, controlling, and leading. The course will also examine the role of a manager as the decision-maker responsible for the attainment of strategic goals and objectives of the organization.

Available:
In-class: Fall 2016, Winter 2017 & Spring 2017 Semesters
Online: Fall 2016, Winter 2017 & Spring 2017 Semesters

Prerequisite(s):
None

Students Prior to Fall 2016

These courses only apply to students who started the program between January 2014 to May 2016.

ADMN 1302 - Document Processing ll (3 credits)[Online only]*

IMPORTANT NOTE: Applies only to online students who started the program January 2014 to May 2016.

Students will learn to apply their formatting and word processing skills and techniques to produce advanced memos, letters, and reports. This course will include a simulation project and emphasis on producing high quality documents appropriate for the workplace.

Available:
Online: Fall 2016 & Winter 2017 Semesters

THIS COURSE WILL NO LONGER BE AVAILABLE AFTER WINTER 2017 SEMESTER

Prerequisite(s):
ADMN 1301 - Document Processing

MGMT 1301 - Introduction to Excel (3 credits)[Online only]*

IMPORTANT NOTE: Applies only to online students who started the program January 2014 to May 2016.

This course will cover Excel formulas, functions,charting, formatting worksheets, absolute cell references, working with large worksheets, what-if analysis, worksheet database manipulation, lookup functions, database functions, templates, working with multiple worksheets and workbooks, find and replace, and customized printing.

Available:
Online: Fall 2016 & Winter 2017 Semesters

THIS COURSE WILL NO LONGER BE AVAILABLE AFTER WINTER 2017 SEMESTER

Prerequisite(s):
None

Optional Employment Preparation

This online course cultivates skills in job search strategies, cover letter and resume preparation, effective interview and development of a career portfolio. This course is open to all Administrative Professional Certificate learners. 

ADMN 9988 Employment Preparation  (optional, non-credit)

This course gives you the tools that will help you stand out in a competitive job market. It is important to note that the course fee ($150) is not covered by student loans, as the course is non-credit. THIS COURSE IS NOT A REQUIRED COURSE TO GRADUATE.

Prerequisite: 15 program credits

Optional Work Experience

Work Experience (workplace practicum) offers you the opportunity to use your new skills in the workplace, receive strong mentorship, gain valuable experience,and enjoy networking opportunities. Work Experience is offered as an unpaid, non-credit work placement scheduled at the completion of all your required courses. Work Experience is competitive and final acceptance for placement is subject to departmental approval. 

ADMN 9999 Work Experience  (optional, non-credit)

This course bridges curriculum study with the Calgary workplace through experiential learning. Length of Work Experience is 4 weeks, full-time hours.  

Learners will have an opportunity to:

  • Use their new technical skills;
  • Observe/integrate into office culture;
  • Work on soft skills/communication skills;
  • Network with industry colleagues;
  • Gain references and add experience to their resumes;
  • Possibly gain employment or referral;
  • Receive evaluation from the host. 

It is important to note that the course fee ($200) is not covered by student loans as the course is non-credit. 

Prerequisites: 

  • Passing grades in all required courses including ADMN 9998 Employment Preparation
  • Minimum grade B- in ADMN 1701, MGMT 1201 or LEGL 1301
  • Minimum cumulative GPA of 2.6
  • TOWES completion
  • Demonstrated commitment to learning and professionalism

Contact a Student Engagement Officer for further details regarding Optional Work Experience. 

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