Dental Business Assistant Certificate FAQ

Graduates of the Dental Business Assistant Certificate program are qualified to work in front desk administration positions within a dental office environment. Dental Business Assistants greet patients, answer telephones, schedule appointments, handle billing and bookkeeping, as well as maintain and file patient records.

It is important to be aware that the focus of this program is on the administration of a dental office. The program does not provide training on topics related to chair side procedures and does not prepare students for the National Dental Assisting Examination Board (NDAEB) examination.

What are the job prospects for graduates of this program?
Employment prospects for Dental Business Assistants are projected to remain strong over the next five years due to an increasing population, shortage of dental staff to meet the demand for dental care, and retirements. In addition, improvements in technology and a greater proportion of people with dental insurance have made dental services more accessible, and consequently more people are seeking out these services. In general, reception positions in various industries are expected to grow 1.5 to 2.5 % each year from 2006-2011 in Alberta. Furthermore, approximately 140 to 250 NEW positions will be created each year in addition to job openings created by employment turnover and retirements.

What qualities contribute to success as a Dental Business Assistant?
People entering this profession are expected to facilitate the smooth operation of the dental office including dealing with and addressing the concerns of the public. Dental Business Assistants need to be able to work effectively as part of a team and work well under pressure. They also need to have excellent communication, multi-tasking, time and task management skills.

Where can I expect to be placed for my practicum?
Students can expect to be placed with Calgary dental offices for their practicum.

How much can I expect to earn as a Dental Business Assistant?
Salaries vary a great deal depending on the receptionist's qualifications and the responsibilities involved. According to 2011 Alberta Wage and Salary Survey, Albertans in the Receptionists and Switchboard Operators occupational group earned on average $15.07 and $21.92 an hour. The mean wage for this group was $18.20 an hour. 

Is this program suitable for mature learners with previous life and work experience?
Yes. The Business Department has many students that are returning to learning as adults and bring excellent life and work experience to their learning and their new careers.